WiFi 7 FAQs

Quantum Fiber is the first internet service provider with a custom-built WiFi 7 certified device! Learn more about WiFi 7 below, from setting up 360 WiFi to WiFi 7 features, security and more.

Important notice: "Device List" not showing in the app for WiFi 7

We are working to fix this issue as quickly as possible.

For customers with WiFi 7 pods (W1700K and W1701K), a technical bug in the Quantum Fiber app is causing the Device List to appear incorrectly. The list shows no devices, even when there are devices connected to your Quantum Fiber network. Rest assured, the devices are connected but not displaying.

Screenshot from Quantum Fiber app dashboard, showing 2 connected devices
Screenshot from Quantum Fiber app Devices screen, showing no connected devices in error

Quantum Fiber app screenshots: On the dashboard screen you can see two (2) connected devices. But when you tap to view the "Connected Devices" screen, no devices are showing.

In addition, these features in the Quantum Fiber app are currently disabled for WiFi 7:

  • Profiles section in the Parental Controls area
  • Network Security section in the Network Information screen

Expected fix date: Mid-June

Features and benefits

WiFi 7 is is the latest standard of wireless technology. It delivers faster, more reliable, and more secure internet access than WiFi 6. 

The top benefits of WiFi 7 include:

  • Up to 8X faster: Wireless connection speeds for capable devices* up to 8 times faster than WiFi 6.

  • Better coverage: Up to 25% greater WiFi coverage compared to WiFi 6.

  • More devices: Over 100 concurrent devices can stream simultaneously.

  • Lower latency: Less time to transmit data, meaning reduced lag when streaming, using virtual or augmented reality, and cloud gaming.
  • Works with all WiFi devices: WiFi 7 is future-forward, while remaining backwards compatible with devices on older WiFi standards.

* Smartphones and other devices must be WiFi 7 capable to see full speed potential. More of these compatible devices are expected to be released throughout 2024.

And, if you're looking for even more tech-y details, we've got you:

  •  Multi-Link Operation (MLO): Devices can send and receive data across different channels at the same time. This decreases lag and improves reliability compared to WiFi 6.
  • 4K QAM: Enables each WiFi signal to hold more data for faster speeds compared to 1K QAM with WiFi 6.

  • Increased load handling: With wider channels (320 GHz) twice the size of previous WiFi generations, more data can be packed into each transmission, making for significantly faster connections speeds.
  • Multi-RU puncturing (MRU): WiFi 7 devices can use previously unused parts of the high-speed channel to transmit more data, making it even faster than WiFi 6.

360 WiFi with WiFi7 features advanced network security. When all features are active, your network is protected from malicious websites, hackers, and infected files and attachments.

  • Anti-Virus – Protection against infected file attachments by scanning them for a virus prior to opening.

  • Malicious Website Filter – Protection against potentially risky websites that could infect a device with malware.

  • Intrusion Prevention System – Protection against hacking of devices connected to your network. This is particularly important for connected IOT devices (smart doorbells, WiFi-connected baby monitors, etc.)

360 WiFi continuously learns your internet use patterns and updates itself to keep things running smoothly. The cloud-based system intelligently detects your connected devices, then optimizes their performance based on speed, device type, and other factors, to keep everything running at maximum potential. 

In other words, your pods are super smart. Every night, they run an optimizer app and then give you suggestions on how to get the most out of your 360 WiFi network.

To cover WiFi dead spots in your home or business, you can use extenders, multiple routers, or a mesh WiFi system. But using individual extenders or multiple routers can require manually switching between networks with separate signals as you move around. Mesh systems, on the other hand, have interconnected pods that auto-select based on signal strength, which makes them both easier to use and more reliable. The system works in a similar way to your mobile phone—automatically accessing the closest cell tower as you drive down the highway. 

Where traditional WiFi systems are static and tied to one central point (the router), mesh systems are distributed through your house or office. This blanket coverage allows the mesh WiFi system to correct itself, avoiding data congestion and minimizing slowdowns. For instance, if one WiFi pod stops working, data will be rerouted to another so that you don’t notice any difference on your devices.

Getting up and running

If you're getting new service installed, then your technician will set up your 360 WiFi pods. If you already have a SmartNID in your home OR you're adding 360 WiFi to existing fiber internet service, then your new pods will be shipped to you and you will set them up yourself, following these step-by-step instructions. Here's a brief preview of the process:

  1. Get the Quantum Fiber app if you don't already have it. You can download the mobile app from the Google Play or Apple store.
  2. Sign in using the same username and password you created when ordering Quantum Fiber service. 
  3. The app will take you through the setup process step by step. Click below to see complete instructions.

Download the Quantum Fiber app

Quantum Fiber app logo
Quantum Fiber app download QR code

After you’ve set up your mesh network, you can use the Quantum Fiber app to add or rename pods, monitor signal strength, manage parental and content controls, and more. For instance, imagine you have a big meeting coming up and you're worried the video will buffer. With 360 WiFi, you can temporarily pause other devices' access and give priority to your computer for a seamless experience. Set device schedules, block or allow different devices to get online at certain hours, and more. Network control is in your hands.

Download the Quantum Fiber app

Quantum Fiber app logo
Quantum Fiber app download QR code

The first pod will be connected directly to your SmartNID. Any additional pods should be evenly spaced between there and the farthest devices in your home or business space. In addition, it's best to have a clear line of sight to your WiFi pods, with no major barriers surrounding them, which can block or slow the signal. You’ll be guided through ideal pod placement during setup.

Yes, it's easy to adjust your network if needed. Once you have 360 WiFi up and running, if your setup changes, you can add a pod to your service. Start by signing in to your Quantum Fiber account on the web to order another pod. Once it arrives, you'll use the Quantum Fiber app to connect the new pod to your existing WiFi network. 

Performance and compatibility

No, the SmartNID by itself does not have wireless capability. To get a complete WiFi experience in your home or small business, you need 360 WiFi or another WiFi solution.

Download the Quantum Fiber app to see download and upload speeds to each of your WiFi pods. The app will also show you the overall network speed to your SmartNID.

You can also visit our website to test your speed on an individual device.

Download the Quantum Fiber app

Quantum Fiber app logo
Quantum Fiber app download QR code

No, the 360 WiFi pods that you lease from us are specially configured to work with Quantum Fiber service. If you cancel your service, you will need to return the leased pods to us. Any additional pods you purchase are yours to keep, but they will not work with a different internet service.