If you have pods that look like this and have no WiFi service...
Go to the Setup page and follow the steps to install your new WiFi pods.
WiFi 7 FAQs
Quantum Fiber is the first internet service provider with a custom-built WiFi 7 certified device! Learn more about WiFi 7 below, from setting up 360 WiFi to WiFi 7 features, security and more.
- WiFi 7 equipment and app upgrades: Questions about when and how to swap to WiFi 7 equipment and use the Quantum Fiber app
- Features and benefits: Questions about security and other special features
- Getting up and running: Questions about setting up your pods, equipment, and the app
- Performance and compatibility: Questions about compatible equipment, testing speed, and more
WiFi 7 equipment and app upgrades
Exciting changes are here! With the introduction of WiFi 7 devices, we're bringing improved security and coverage to our 360 WiFi customers beginning from June through August 2024. Learn more about the new WiFi 7 pods, new app features, and more.
What's happening? We're excited to deliver the latest WiFi experience to our 360 WiFi customers. This means two key changes are coming:
- Customers using the older style of WiFi pods (WiFi 5) will be upgraded to WiFi 7 pods at no extra charge.
- All customers with 360 WiFi will begin using the Quantum Fiber app to manage their network, instead of the separate 360 WiFi app.
When will this happen? The 360 WiFi app and the WiFi 5 pods will no longer work as of August 31, 2024.
Why the change? The benefits of WiFi 7 over WiFi 5 and 6 include:
- Up to 8x faster speeds: Wireless connection speeds for compatible devices up to 8 times faster
- Better coverage: Up to 25% greater WiFi coverage
- More devices: Supports over 100 devices streaming simultaneously
- Lower latency: Reduced lag when streaming, using virtual or augmented reality, and cloud gaming
- Works with all WiFi devices: WiFi 7 is future-ready, while remaining backwards compatible with devices on older WiFi standards
In January 2024, Quantum Fiber proudly announced becoming the first in the industry to offer Wi-Fi CERTIFIED 7™ devices. If you received new WiFi 7 pods, it’s because your current WiFi setup (WiFi 5) needs an upgrade. This means newer technology with advanced features at no extra cost to you.
If you received fewer pods than you have currently, it’s because with WiFi 7, most homes get superior whole-home coverage with just one or two WiFi pods. In fact, additional pods will cause interference and can actually hurt your overall WiFi performance. Less is more!
You'll need to do the following:
- Set up your new pods soon! The WiFi 5 pods (hexagonal shape) will no longer work with our network as of August 31, 2024. The Quantum Fiber app will walk you through each step of setting up and connecting your new pods. You can also follow the instructions and video on our support page.
- Once you have the new pods installed, you'll need to disconnect the old ones and ship them back to us—at no charge.
- Uninstall the 360 WiFi app and use only the Quantum Fiber app to manage your network.
If you receive one wired pod (W1700K), it will be plugged in to the SmartNID so it must remain close to that device. If you receive an additional wireless pod (W1701K), follow these tips:
- For a single-level home or business, place the wireless pod mid-way between the SmartNID + wired pod and the farthest room where you need a wireless connection.
- For a multi-level home, place your wireless pod on a different level than the SmartNID + wired pod.
Wired pod W1700K
Wireless pod W1701K
Soon you'll be able to manage everything—your account and payments, WiFi network, parental controls, security, and more—through the Quantum Fiber app.
Current features of the app |
New additional features in September |
Equipment information |
Profiles |
Restart SmartNID or modem |
Content restrictions for web and app |
Speed test |
Ad blocking |
Enable/disable WiFi |
Antivirus protection |
| Wireless connection info for devices | Malicious website filter |
Connected devices list |
Monitor security threats |
Network name/password |
Manage security controls |
Name pods |
|
New features coming soon |
|
| Prioritize devices |
|
| Monitor blocked access | |
| YouTube restricted mode | |
| Monitor data usage by profile | |
| Safe search | |
No, mixing pod types together will not work due to hardware and software compatibility. Once you've installed the WiFi 7 pods, you will not be able to use the older style WiFi 5 or 6 pods. Please return them to us using the free UPS returns site.
You may need to refresh your connection in the app before your pods appear. To do this, pull from the top of your screen to refresh the app or sign out and back in to the app to establish your network.
You may need to refresh your connection in the app before your pods appear. To do this, pull from the top of your screen to refresh the app or sign out and back in to the app to establish your network.
Features and benefits
WiFi 7 is is the latest standard of wireless technology. It delivers faster, more reliable, and more secure internet access than WiFi 6.
The top benefits of WiFi 7 include:
- Up to 8X faster: Wireless connection speeds for capable devices* up to 8 times faster than WiFi 6.
- Better coverage: Up to 25% greater WiFi coverage compared to WiFi 6.
- More devices: Over 100 concurrent devices can stream simultaneously.
- Lower latency: Less time to transmit data, meaning reduced lag when streaming, using virtual or augmented reality, and cloud gaming.
- Works with all WiFi devices: WiFi 7 is future-forward, while remaining backwards compatible with devices on older WiFi standards.
* Smartphones and other devices must be WiFi 7 capable to see full speed potential. More of these compatible devices are expected to be released throughout 2024.
And, if you're looking for even more tech-y details, we've got you:
- Multi-Link Operation (MLO): Devices can send and receive data across different channels at the same time. This decreases lag and improves reliability compared to WiFi 6.
- 4K QAM: Enables each WiFi signal to hold more data for faster speeds compared to 1K QAM with WiFi 6.
- Increased load handling: With wider channels (320 GHz) twice the size of previous WiFi generations, more data can be packed into each transmission, making for significantly faster connections speeds.
- Multi-RU puncturing (MRU): WiFi 7 devices can use previously unused parts of the high-speed channel to transmit more data, making it even faster than WiFi 6.
360 WiFi with WiFi7 features advanced network security. When all features are active, your network is protected from malicious websites, hackers, and infected files and attachments.
- Anti-Virus – Protection against infected file attachments by scanning them for a virus prior to opening.
- Malicious Website Filter – Protection against potentially risky websites that could infect a device with malware.
- Intrusion Prevention System – Protection against hacking of devices connected to your network. This is particularly important for connected IOT devices (smart doorbells, WiFi-connected baby monitors, etc.)
360 WiFi continuously learns your internet use patterns and updates itself to keep things running smoothly. The cloud-based system intelligently detects your connected devices, then optimizes their performance based on speed, device type, and other factors, to keep everything running at maximum potential.
In other words, your pods are super smart. Every night, they run an optimizer app and then give you suggestions on how to get the most out of your 360 WiFi network.
To cover WiFi dead spots in your home or business, you can use extenders, multiple routers, or a mesh WiFi system. But using individual extenders or multiple routers can require manually switching between networks with separate signals as you move around. Mesh systems, on the other hand, have interconnected pods that auto-select based on signal strength, which makes them both easier to use and more reliable. The system works in a similar way to your mobile phone—automatically accessing the closest cell tower as you drive down the highway.
Where traditional WiFi systems are static and tied to one central point (the router), mesh systems are distributed through your house or office. This blanket coverage allows the mesh WiFi system to correct itself, avoiding data congestion and minimizing slowdowns. For instance, if one WiFi pod stops working, data will be rerouted to another so that you don’t notice any difference on your devices.
| App feature | Description |
Profiles - available in August |
Create and edit up to 30 profiles, including assign/remove devices, pause/unpause, set access schedules, and set content restrictions (details below) |
Content restrictions - available in August |
Filter content that all devices on a profile can access, based on categories, ratings, or keywords |
Website management - available in August |
Create and edit lists of specific websites that are allowed or blocked on a profile; these will override content restrictions |
App management - available in August |
Create and edit lists of specific applications that are allowed or blocked on a profile; these will override content restrictions |
Safe search - available in August |
Manage "safe search" settings for Google and Bing by filtering explicit content from search results on a profile |
YouTube restricted mode - available in August |
Enable or disable the filtering of inappropriate content from the video platform |
Monitor blocked access - available in August |
See the history of website or apps that a profile's user tried to access but were blocked or restricted by the app |
Monitor data usage by profile - available in August |
See the amount of data consumed by the devices or users under each profile |
Prioritize devices - coming in September |
Give priority to specific devices, which means that they will receive more bandwidth and less latency than other devices |
Monitor security threats - available in August |
See the number and type of threats detected and blocked by the app, such as malware, phishing, or intrusions, plus see details including source, destination, and action taken by the app |
Approved sites list - available in August |
Approve sites flagged as security threats, meaning sites you deem safe or trustworthy are not blocked by the app |
Anti-virus protection - available in August |
Enable or disable scans that detect viruses, worms, trojans, and other malicious software on your devices |
Malicious website filter - available in August |
Enable or disable the blocking of websites that are known to host malware, phishing, or other harmful content |
Manage security controls - available in August |
Add or remove specific IP addresses, domains, or URLs that are allowed or blocked on your network |
Getting up and running
If you're getting new service installed, then your technician will set up your 360 WiFi pods. If you already have a SmartNID in your home OR you're adding 360 WiFi to existing fiber internet service, then your new pods will be shipped to you and you will set them up yourself, following these step-by-step instructions. Here's a brief preview of the process:
- Get the Quantum Fiber app if you don't already have it. You can download the mobile app from the Google Play or Apple store.
- Sign in using the same username and password you created when ordering Quantum Fiber service.
- The app will take you through the setup process step by step. Click below to see complete instructions.
Download the Quantum Fiber app
After you’ve set up your mesh network, you can use the Quantum Fiber app to add or rename pods, monitor signal strength, manage parental and content controls, and more. For instance, imagine you have a big meeting coming up and you're worried the video will buffer. With 360 WiFi, you can temporarily pause other devices' access and give priority to your computer for a seamless experience. Set device schedules, block or allow different devices to get online at certain hours, and more. Network control is in your hands.
Download the Quantum Fiber app
The first pod will be connected directly to your SmartNID. Any additional pods should be evenly spaced between there and the farthest devices in your home or business space. In addition, it's best to have a clear line of sight to your WiFi pods, with no major barriers surrounding them, which can block or slow the signal. You’ll be guided through ideal pod placement during setup.
Yes, it's easy to adjust your network if needed. Once you have 360 WiFi up and running, if your setup changes, you can add a pod to your service. Start by signing in to your Quantum Fiber account on the web to order another pod. Once it arrives, you'll use the Quantum Fiber app to connect the new pod to your existing WiFi network.
Performance and compatibility
No, the SmartNID by itself does not have wireless capability. To get a complete WiFi experience in your home or small business, you need 360 WiFi or another WiFi solution.
Download the Quantum Fiber app to see download and upload speeds to each of your WiFi pods. The app will also show you the overall network speed to your SmartNID.
You can also visit our website to test your speed on an individual device.
Download the Quantum Fiber app
No, the 360 WiFi pods that you lease from us are specially configured to work with Quantum Fiber service. If you cancel your service, you will need to return the leased pods to us. Any additional pods you purchase are yours to keep, but they will not work with a different internet service.
Related topics
-
Set up 360 WiFi (WiFi 7) -
Troubleshoot 360 WiFi (WiFi 7) -
Change 360 WiFi network (WiFi 7) -
Swap pods to WiFi 7 -
Add a WiFi 7 pod
Wired pod W1700 info (PDF)
Wireless pod W1701 info (PDF)
Get the Quantum Fiber app
Manage your Quantum Fiber account
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