Speed is what it's all about.

Troubleshooting and speed support

Welcome to the Quantum Fiber speed center! We’re here to help you get the most out of your internet and WiFi connection, so you can experience faster speeds with fewer hiccups. Get ready to learn how to understand, optimize, and test your internet and WiFi speed.

Understanding speed

Speed FAQs

Real-world speed story

Helpful fixes

Troubleshoot 360 WiFi

Device speed test

Use this speed test for one device, or see total speed in the app.

Outage checker

Check the outage map or sign in to your account. Learn more about outages.

DIY Troubleshooting Guide

Follow self-guided steps to troubleshoot common connection issues.

See the latest features from Quantum Fiber support!

Frequently asked questions

Find answers to the most common customer questions about internet speed and troubleshooting.

More speed FAQs

Depending on where you live, you may have a speed package of up to 200 Mbps, 500 Mbps, 940 Mbps, 1 Gbps, 3 Gbps or 8 Gbps.

Connecting over WiFi results in a slower data speed than a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including your location, type and age of devices, other equipment used, and use of a wireless connection.

All about speed FAQs

There are quite a few factors that impact the real-world speeds you get at any given time on your devices.

Device speed: Every device, including laptops, desktops, tablets, and smart devices such as TVs, phones, appliances, has its own unique processing and hardware capabilities. You’ll see the best performance on devices made in the past two years. Look up your device to see what speeds you can expect.

Number of devices: All devices connected to the network share the internet connection. More devices = more sharing. However, bandwidth this massive means that sharing is unlikely to impact device speed.

WiFi use: Wireless connections are limited by signal loss, interference, and the capabilities of the technology itself. The farther away any device is from the WiFi signal, the slower the connection speed will be. Physical barriers like walls, floors and doors can cut speed as well. The 360 WiFi system reduces the impact of these obstacles by placing multiple access points throughout your space.

Understanding speeds in the real world

Depending on your location, we offer plans of up to 1 Gbps, 3 Gbps, and 8 Gbps, as measured from the Quantum Fiber network to the SmartNID modem. With incredible numbers like these, the benefits come down to three major factors:

Massive bandwidth. Connect an unlimited number of devices and run everything at once without slowdowns.

Ultra-fast speeds. Due to device limitations, you are unlikely to see your plan speed on any one device, but the incredible potential is real. Plans with up to 3 Gbps are measured at 15 times faster than the average U.S. download speed, with 8 Gbps clocking in at 40 times faster.

Low latency. Stream multiple videos, play multiple games, and host multiple videoconferences simultaneously, without any of them stepping on each other’s performance.

Maximizing multi-gig speeds FAQs

To optimize your WiFi network, follow the recommended setup and placement instructions for 360 WiFi or for your wireless-enabled router.
Place the router in a centralized location to maximize the coverage. Also place it away from devices that generate signal frequencies, such as microwave ovens, etc.
Ensure the router and/or WiFi pods have an unobstructed path to where most of the devices will be operating.
Minimize the number of devices connected to the router and turn off any devices that are not in use.
Connect using the 5 GHz WiFi frequency whenever possible for higher speeds.

All about WiFi

You may hear these two terms used interchangeably, but they refer to different concepts:

Bandwidth is the maximum amount of data that can be transmitted over an internet connection.
Speed (or throughput) to the device is the rate at which content reaches any one device (tablet, laptop, smartphone, etc.) from the internet at any one time.

Both of these are measured in Gigabits per second (Gbps) or Megabits per second (Mbps).

To help you understand the difference, think about a water pipe that supplies water to a building. The bandwidth is the diameter of the pipe, which determines how much water can flow through the pipe in a second. The speed equates to how fast that water comes out of the tap when you turn it on.

Learn more about speed