Contact us

Chat with us

Chat with us for technical support or to answer account and service questions. Available 7 days a week.

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Where's the chat?

Some browsers and extensions can block chats. 

If you don't see the chat, please try these fixes.

iOS

  1. Open page settings
  2. Reduce Privacy Protections

Android - Chrome

  1. Open page settings
  2. Allow pop-ups

Or turn off any browser extensions you've installed that can block pop-ups.

Prefer to call?

We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST

833-250-6306

833-250-6306

Connect online

Reach out to us on our social media channels.

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Our team is standing by

Use the Quantum Fiber app to connect with the Customer Success Team. They can help you with:

  • Late technician or reschedule an appointment
  • Upgrade or move your internet service
  • Fixing a connection problem
Quantum Fiber app - support screen

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Find answers in our FAQ library.

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Test speed to device

Use this speed test for one device, or see total speed in the app.

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Update payment method

You can update your payment method on our secure website. 

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Manage appointments

Cancel or reschedule an appointment in the app or on the web.

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Upgrade or move

Call customer support to move or upgrade your internet service.

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Pause or cancel service

Pause your service easily on the web. Contact us to cancel.