Contact us

Chat with us

Look for the purple chat bubble across our website, located in the lower right corner of your screen.

Prefer to call?

We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST


Connect online

Send us an email or find us on our social channels.

Our team is standing by

Use the Quantum Fiber app to connect with the Customer Success Team. They can help you with:

  • Late technician or reschedule an appointment
  • Upgrade or move your internet service
  • Fixing a connection problem

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Find answers in our FAQ library.

Test your internet speed

Use this speed test for one device, or see total speed in the app.

Update payment method

You can update your payment method on our secure website. 

Change an appointment

Cancel or reschedule an appointment in the app or on the web.

Check for an outage

Use our outage checker map, check the app, or learn more about outages.

Upgrade or move service

Chat with us to move or upgrade your internet service.

Pause or cancel service

Pause you service easily on the web. Contact us to cancel