Contact us

Chat with us

Chat with us for technical support or to answer account and service questions. Available 7 days a week.

Prefer to call?

We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST

833-250-6306

833-250-6306

Connect online

Send us an email or find us on our social channels.

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fibersuccess@q.com

Our team is standing by

Use the Quantum Fiber app to connect with the Customer Success Team. They can help you with:

  • Late technician or reschedule an appointment
  • Upgrade or move your internet service
  • Fixing a connection problem
Quantum Fiber app - support screen

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Find answers in our FAQ library.

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Test your internet speed

Use this speed test for one device, or see total speed in the app.

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Update payment method

You can update your payment method on our secure website. 

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Change an appointment

Cancel or reschedule an appointment in the app or on the web.

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Check for an outage

Use our outage checker map, check the app, or learn more about outages.

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Upgrade or move service

Chat with us to move or upgrade your internet service.

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Pause or cancel service

Pause you service easily on the web. Contact us to cancel. 

© 2024 Q Fiber, LLC. All Rights Reserved. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC.