Contact us

Chat with us

Chat with us for technical support or to answer account and service questions. Available 7 days a week.

Prefer to call?

We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST


Connect online

Send us an email or find us on our social channels.

Our team is standing by

Use the Quantum Fiber app to connect with the Customer Success Team. They can help you with:

  • Late technician or reschedule an appointment
  • Upgrade or move your internet service
  • Fixing a connection problem

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Find answers in our FAQ library.

Test speed to device

Use this speed test for one device, or see total speed in the app.

Update payment method

You can update your payment method on our secure website. 

Manage appointments

Cancel or reschedule an appointment in the app or on the web.

Outage checker

Use our outage checker map, check the app, or learn more about outages.

Upgrade or move

Chat with us to move or upgrade your internet service.

Pause or cancel service

Pause you service easily on the web. Contact us to cancel