How to update your payment information

We make paying your Quantum Fiber bill just one less thing to worry about—it's prepaid automatically each month. Watch a video or see step-by-step instructions for the account portal or the app. 

Video: How to update your payment

Update payment in the portal

Update payment method

1. Select Billing in the top menu.

 

2. Click Update Payment Method in the box showing Saved Payment Method.

Quantum Fiber account home screen showing payments options

3. Enter your new payment information (bank account, credit/debit card or PayPal)  in the form. Save your changes by clicking the Update Payment Method button at the bottom.

Quantum Fiber website update payment information form

Update  payment in the app

1. To update your payment from the app, start by tapping Billing Information from the home screen.

Home screen of the Quantum Fiber app showing Billing Information

2. When you select Edit Billing Information, you'll be directed to the Quantum Fiber account website to complete the update. Please see above for those instructions.

Quantum Fiber app Subscription screen showing Edit billing information
Quantum Fiber app update payment continue to portal pop-up

Forms of payment

Choose from any of these methods of payment for your Quantum Fiber account:

  • Bank account transfer
  • Credit card (Mastercard, Visa or Discover)
  • PayPal

Late payment

If you get a notice of overdue payment, or your service is at risk of being suspended for nonpayment, you'll need to sign in and update your payment information as soon as possible. Once the payment method is accepted, then your late payment will go through automatically and your account will be up to date.