Charges and fees on your bill

Learn about the different charges that may appear on your Quantum Fiber bill (invoice). These include subscription fees, sales taxes, and some one-time charges. 

Your monthly invoice could include any of these items, depending on your plan and account details:
 

  • One-time charges
  • Monthly recurring charges
  • Taxes and service fees
  • Discounts or credits

Exact charges differ based on your location and services.
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One-time charges

After you first order and activate service, you will see some initial charges on your invoice. Or, if you make a change to your service that requires new equipment, installation, or shipping, you may have some additional one-time charges. Below are some common examples (not a complete list):

 

  • 360 WiFi Tech Installation
  • 360 WiFi Shipping
  • 360 WiFi Pods Purchase
  • Backup Battery Installation
  • Connected Voice Equipment
  • Connected Voice Installation
  • Fiber Internet Installation
  • Modem Purchase
  • Unreturned Equipment

Monthly recurring charges

Once your service is up and running, your automatic monthly payments will include recurring charges for your Quantum Fiber services. See below for a list of these standard charges.

Subscription fees

Subscription fees are the monthly charges for your Quantum Fiber services. You will see one or more of these core services on your invoice:

 

  • Fiber Internet
  • 360 WiFi
  • Instant WiFi
  • Instant Internet
  • Professional Connected Voice
  • Basic Connected Voice

Taxes and fees

Taxes collected by Quantum Fiber are included in regular monthly charges in most cases. You may see "Sales Tax" on your invoice if it is added separately, as in the case of some equipment. Taxes are imposed by state and local governments and vary based on location and services. Quantum Fiber is required to bill directly for taxes on behalf of the government authorities.

The 911 Emergency Service Fee provides funding for the operation of 911 emergency telecommunications services in your area. Emergency personnel must have the capability to identify the location of a caller when they dial 911. The Commission on State Emergency Communications (CSEC), which administers 911 services, allocates funds for specific needs to the individual regional planning commissions.

Who put this fee on my bill?

This fee is imposed by your state legislature and local governments. The fee amount varies by service location.

Where does this money go?

The money from this fee can only be spent in the region in which it is collected. The Commission on State Emergency Communications (CSEC), which administers 911 services, allocates funds for specific needs to the individual regional planning commissions.

Taxes collected by Quantum Fiber are included in regular monthly charges in most cases. You may see "Sales Tax" on your invoice if it is added separately, as in the case of some equipment. Taxes are imposed by state and local governments and vary based on location and services. Quantum Fiber is required to bill directly for taxes on behalf of the government authorities.

Who put these taxes on my bill?

Your state legislature requires Quantum Fiber to collect state sales tax on behalf of the state. Applicable local sales tax is imposed by local jurisdictions, including cities, counties, special purpose districts, and transit authorities. Quantum Fiber is required to collect these taxes on behalf of the applicable jurisdictions.

Where does this money go?

Revenues collected via state sales taxes are allocated as designated by the state authority. Recipients may include:

  • State General Revenue Fund
  • Parks and Wildlife
  • Highway Department
  • Parks and Recreation Department

This charge allows us to recover the costs associated with relocating the network facilities that deliver your Quantum Fiber internet service. Facilities are often impacted during road, bridge, and land development or when highways are widened. When this happens, government entities require us to relocate our network operations and lines.


Looking for exact amounts for taxes and fees?

This charge varies by state and is reviewed yearly. For the specific amount, please see your bill.
 

How is it calculated?

We take the cost of required relocations for the prior year and divide by the number of lines provided to business and residential customers. Each month, a portion of these costs for the lines are applied to the bill. As a result, these charges can fluctuate or even disappear, year to year, as dictated by the needs of your state's infrastructure.

Which states are affected?

  • Arizona
  • Colorado
  • Florida
  • Idaho
  • Iowa
  • Nevada
  • North Dakota
  • South Dakota
  • Utah
  • Washington

Discounts and credits

You may have discounts or credits on your invoice, but not all customers will see these. They can include one-time credits, as in the event of an outage.

Need more help? Chat with us here, in the app, or from the account portal. If you prefer to call, that's an option.