Quantum Fiber account FAQs

Get your Quantum Fiber account questions answered here. Find the account information customers look for most often, from billing and payments to managing your account, starting and stopping service, and more.

Billing and payments

Prepayment makes it easy for you to set up your monthly subscription, and it eliminates the need for a deposit or credit check. Service will begin on the same day it's installed and will automatically renew each month after the installation date.

Choose from any of these methods of payment for your Quantum Fiber account:

  • Apple Pay
  • PayPal credit card
  • ACH via PayPal
  • Mastercard
  • Visa
  • Discover

Simply sign in to your Quantum Fiber account to change your payment information. You can add or update a debit or credit card, or add PayPal or Apple Pay. 

Quantum Fiber service is billed electronically, so there is no paper statement. We send out email notification five days prior to each payment date, as well as a receipt after we process your payment. You can also review your payment history at any time by signing in to your account and looking in the My Payments section. 

You can view your monthly statement online at any time. Simply sign in to your account and go to My Payments to view your entire payment history.

Monthly rates for Quantum Fiber are not fixed for any particular period of time. This means that monthly rates for services and leased equipment could increase while you are subscribed to Quantum Fiber.

The subscription or prepaid account means your monthly payments cover service for a full month. Partial (or prorated) refunds are not available if you cancel before the end of a monthly billing cycle.

Managing your account

Sign in on the web or use the app to manage your Quantum Fiber account settings and payments.

You can manage your Quantum Fiber Instant WiFi or Instant Internet account online. You should get information from your landlord or property manager that will direct you to the correct resources. You can also find some support information on the website for your particular service:

When you sign up for service, your email address is automatically set as your username, and cannot be changed. However, if you want, you can update the email you prefer to use for important account information. Sign in on the web or in the app to change contact options. 

Easy! Go to account sign-in and follow the Forgot Password prompts. Your username is the email address provided when you signed up for service.

Your password must be at least 8 characters and include one letter, one number, and one special character.

A different residence requires a separate account. Therefore, to establish service at a second address, you will need to set up a new account with a different email address.

There is no contract or term commitment, so you can cancel your service at any time. Sign in to the account management portal, go to My Account and select Cancel my subscription. Choose the date you want to end your service, and we'll take care of the rest. We will email a notification acknowledging your request, plus another confirmation email when your service has been canceled.

Please note that a payment refund (prorated billing) is not available if you cancel your service in the middle of your monthly billing cycle, based on when you began your subscription.

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