Frequently asked questions about Quantum Fiber account management

Prepayment makes it easy for you to set up your monthly subscription, and it eliminates the need for a deposit or credit check. Service will begin on the same day it's installed and will automatically renew each month after the installation date.

Choose from any of these methods of payment for your Quantum Fiber account:

  • Apple Pay
  • PayPal credit card
  • ACH via PayPal
  • Mastercard
  • Visa
  • Discover

Simply sign in to your Quantum Fiber account to change your payment information. You can add or update a debit or credit card, or add PayPal or Apple Pay. 

Quantum Fiber service is billed electronically, so there is no paper statement. We send out email notification five days prior to each payment date, as well as a receipt after we process your payment. You can also review your payment history at any time by signing in to your account and looking in the "My Payments" section. 

You can view your monthly statement online at any time. Simply sign in to your account and go to "My Payments" to view your entire payment history.

Monthly rates for Quantum Fiber are not fixed for any particular period of time. This means that monthly rates for services and leased equipment could increase while you are subscribed to Quantum Fiber.

When you pay the monthly subscription, we provide service for the full monthly period. Partial (or prorated) refunds are not available.

Sign in on the web or use the app to access your Quantum Fiber account.

Manage your Quantum Fiber Instant WiFi or Instant Internet account online. Click the button below and sign in using the same username and password you created when you set up your account.

When you sign up for service, your email address is automatically set as your username, and cannot be changed. However, if you want, you can update the email you prefer to use for important account information. Sign in on the web or in the app to change contact options. 

Easy! Go to account sign-in and follow the "Forgot Password" prompts. Your username is the email address provided when you signed up for service.

Password rules: Your password must be at least 8 characters and include one letter, one number, and one special character.

Yes, we sure do! You can learn more about a service pause here.

A different residence requires a separate account. Therefore, to establish service at a second address, you will need to set up a new account with a different email address.

There is no contract or term commitment, so you can cancel your service at any time. Sign in to the account management portal, go to My Account and select "Cancel my subscription." Choose the date you want to end your service, and we'll take care of the rest. We will email a notification acknowledging your request, plus another confirmation email when your service has been canceled.

Please note that a payment refund (prorated billing) is not available if you cancel your service in the middle of your monthly billing cycle, based on when you began your subscription.