If you make certain account changes, including canceling or upgrading, you will have to return some or all of your leased Quantum Fiber equipment. This could include your modem and/or 360 WiFi pods.
DO NOT RETURN a wall-mounted C5500XK or C6500XK modem. As a network terminal, it should remain in place even if you move or cancel service. You will not be charged for this equipment.
Please follow the instructions on this page so that everything arrives safe and sound. Start by going to the UPS returns site. From there, select "Continue as Guest," and enter your information to get your return label.
After entering your name and address on the UPS returns site, you will have two options. Don't have a printer? Not a problem. There are options that don't require printing.
Next, follow these steps carefully so your equipment arrives safely and is processed correctly to avoid additional charges.
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