If you make certain account changes, including canceling or upgrading, you will have to return some or all of your leased Quantum Fiber equipment. This could include your modem and/or 360 WiFi pods.
DO NOT RETURN a wall-mounted C5500XK or C6500XK modem. As a network terminal, it should remain in place even if you move or cancel service. You will not be charged for this equipment.
* If you are returning equipment on behalf of someone else, be sure to use the email address and phone number of the Quantum Fiber account holder.
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After entering your name and address on the UPS returns site, you will have two options. Don't have a printer? Not a problem. There are options that don't require printing.
Next, follow these steps carefully so your equipment arrives safely and is processed correctly to avoid additional charges.
If you have Instant 360 WiFi or Instant WiFi service, you will leave WiFi pods and any other equipment when you move. Look for a sticker like this one to remind you. Please do not remove equipment from your unit.
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