How to cancel your Quantum Fiber service

Things change, we get it. We'll be sorry to see you go, but if you need to cancel your subscription, simply call or chat and we'll take care of it. 

Before you go...

  • Did you know you can pause your service with no charges for 1-9 months?

  • If you're moving, contact us through the app or your online account to find out if you can take your service with you.

Contact us to cancel

There is no contract or term commitment, so you can cancel your service at any time. Contact us to start the cancellation process. You choose the date you want to end your service, and we'll take care of the rest.

You can chat with our support team by finding the purple chat bubble in the lower right corner of our website or the Quantum Fiber app. Or, call us if you prefer. We'll confirm your cancelation request by email, then again once your service has been canceled.

Return your leased Quantum Fiber equipment

Note that after you cancel your service, you'll need to package all leased Quantum Fiber equipment, including modem and 360 WiFi pods, within 30 days to avoid additional charges. You provide the box and we'll provide the label. If you have a C5500XK or C6500XK SmartNID attached to the wall, do not attempt to remove it or return it to us.

Final billing information

The subscription or prepaid account means your monthly payments cover service for a full month. Partial (or prorated) refunds are not available if you cancel before the end of a monthly billing cycle.

Need more help? Chat with us! Find the purple chat bubble in the lower right corner of this screen, or chat from the Quantum Fiber app or our online portal. If you prefer to call or email, you can do that too.