How to move your Quantum Fiber service

Check one more thing off your moving to-do list. Please contact us to find out if you can move your Quantum Fiber service to your new home or business.

Contact us to get started

Chat with us from anywhere on our website or online portal—just look for the purple chat bubble in the lower right corner of the screen. If you prefer, you can also email or call us to reach an agent who can help.

Quantum Fiber app, Support section
Quantum Fiber app, Support screen with contact options

The moving process will depend on your location and account type. In some cases, you may need to create a new Quantum Fiber account and cancel the existing one. A support agent will be happy to walk you through the steps to get you set up at your new address. 

Returning equipment

Depending on your account type and services, you may be required to return your current 360 WiFi pods. Do not return the attached SmartNID, as it should remain in place.