How to change a technician appointment

If you scheduled Quantum Fiber installation or repair, you have a few options to view and change your appointment. You can see your appointment or order status, track your technician, and change or cancel using text, the website, or the app.

Text instructions

You can now reschedule an appointment by SMS, simply by replying to the text message you received after making the appointment. We'll also send you text notifications the night before your appointment, the day of, and when the Quantum Fiber tech is on their way. Simply reply to the SMS to easily reschedule without needing to call or sign in. By text, you can select a new time that works for you and it will be moved for you. You'll receive email and text notification of the new appointment time within 20 minutes.

Website instructions

You can also find appointments through our secure account website. When you sign in, your home screen will show any upcoming appointments, and you can change or cancel from there. On the day of, you'll see the option to track your technician's status. Or, select My Appointments in the top menu to see more details and options.

Screenshot of dashboard showing appointment status

Screenshot of My Appointments screen, appointment scheduled

Appointment scheduled screen, with options to change or cancel

Screenshot of My Appointments, in progress

In progress technician appointment screen, with options to cancel or view details 

Screenshot of My Appointments screen, technician on the way

Tech tracker screen, showing technician status and arrival time

Screenshot of My Appointments screen, order on the way

360 WiFi Pod order on the way screen, with options for self-install help or tracking

App instructions

If you have an appointment, you'll see it on your Dashboard when you first open the app, along with options to change or cancel the appointment, as shown below.

Quantum Fiber app Dashboard-service appointment

On the day of your appointment, you'll see status updates when the technician is on the way and when work is in progress.

Installation appointment showing technician on the way
Installation appointment showing technician on site and working

If your technician doesn't arrive by the scheduled time, or misses the appointment, please contact us right away.

If you need to reschedule or cancel your appointment for any reason, here's how:

1. Click the Change or Cancel button from the appointment box on your dashboard.


If you choose Change, you'll see a calendar and a list of appointment times for each date you click on. Select a date and time, then wait while the system updates. You'll receive a confirmation in the app as soon as the new appointment is booked. See the images below as examples.

Reschedule appointment - new time selected
Reschedule appointment - appointment booked

If you choose Cancel, you'll get a pop-up asking if you really want to cancel. After you click "Cancel it" you'll get a confirmation along with a phone number to call if you change your mind.

Cancel appointment - are you sure?
Cancel appointment confirmed

Need more help? Chat with us! Find the purple chat bubble in the lower right corner of this screen, or chat from the Quantum Fiber app or our online portal. If you prefer to call or email, you can do that too.