How to change a technician appointment

If you have an appointment, you'll see it on your Dashboard when you first open the app, along with options to change or cancel the appointment, as shown below.

On the day of your appointment, you'll see status updates when the technician is on the way and when work is in progress.

If your technician doesn't arrive by the scheduled time, or misses the appointment, please contact us right away.
 

If you miss the appointment, you'll need to contact us to reschedule.

If you need to reschedule or cancel your appointment for any reason, here's how.

1. Click the Change or Cancel button from the appointment box on your dashboard.

If you choose Change, you'll see a calendar and a list of appointment times for each date you click on. Select a date and time, then wait while the system updates. You'll receive a confirmation in the app as soon as the new appointment is booked. See the images below as examples.

If you choose Cancel, you'll get a pop-up asking if you really want to cancel. After you click "Cancel it" you'll get a confirmation along with a phone number to call if you change your mind.

You can also find information about your appointments by signing in to your account on our secure website. Select My Appointments in the top menu, then you can choose to view any In Progress, Completed, or Canceled appointments.