Where's my technician?

On the day of your Quantum Fiber installation or repair appointment, there are a few ways you can track the status of your technician. Look for your appointment details by text, on the website, or the app.

Text notifications

After you make an appointment, you'll get a text message with your appointment details. We'll send you text reminders the night before and on the morning of your appointment, as well as when your Quantum Fiber technician is on their way. You can reply to the text message to change your appointment if needed. 

Web tracker

You can also find appointment details through our secure account website. When you sign in on the day of your appointment, your home screen will show your upcoming appointment and the option to track your technician's status. If you have an order for a WiFi pod, you'll also see those order details in the same area as appointments.

Screenshot of My Appointments, technician on the way

Technician status and arrival time

App tracker

You'll see your appointment details on the app dashboard, along with options to change or cancel. On the day of your appointment, you'll see status updates when your technician is on their way.

App screenshot showing technician on the way

If your technician doesn't arrive by the scheduled time, or you miss the appointment, please contact us right away.

Need more help? Chat with us! Find the purple chat bubble in the lower right corner of this screen, or chat from the Quantum Fiber app or our online portal. If you prefer to call or email, you can do that too.