Need help? We've got you covered.

Services illustration

Quantum Fiber services

360 WiFi

Connected Voice

Streaming TV

Common solutions

Find Quantum Fiber customer service answers here. Get the quick info and links you need to take care of the most popular service requests. Still have questions? Go where the answers are.

purple speed test icon

Test your internet speed

It's easy to check your speed from the Quantum Fiber app.

purple payment icon

Update payment method

You can update your payment method on the web. 

purple calendar icon

Change an appointment

Cancel or reschedule your time in the app or on the web.

purple alert icon

Check for an outage

Check the app to learn about outages, or chat with us.

purple moving van icon

Upgrade or move service

Chat with us to move or upgrade your internet service.

purple pause icon

Pause or cancel service

Pause or cancel your service easily on the web. 

Click "Play" and help is a video away.

Take a scroll through our video library, which is expanding by the week. Check out tips and instructions that will help you get the most out of your Quantum Fiber service.

2:24 MINUTES

How to set up 360 WiFi

4:44 MINUTES

Understanding internet speed

2:58 MINUTES

Returning Quantum Fiber equipment

2:25 MINUTES

Setting up Connected Voice

View all videos

Learn, work and play your way to the ends of the internet.

Explore our blog

© 2023 Q Fiber, LLC. All Rights Reserved. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC.