Need help? We've got you covered.

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Find answers in our FAQ library.

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Test speed to device

Use this speed test for one device, or see total speed in the app.

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Update payment method

You can update your payment method on our secure website. 

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Manage appointments

Cancel or reschedule an appointment in the app or on the web.

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Upgrade or move

Call customer support to move or upgrade your internet service.

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Pause or cancel service

Pause your service easily on the web. Contact us to cancel. 

Click "Play" and help is a video away.

Check out these top video tips and how-tos that will help you get the most out of your Quantum Fiber service.

Troubleshooting Slow Internet

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Troubleshooting No Internet

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Learn, work and play your way to the ends of the internet.

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