Ready to take control of your internet?

Pay, chat, manage & connect, all from your Quantum Fiber app.

Real-Time Updates
Get live updates about your service and installation.


Manage Devices
Control all your devices easily in one place.


Customize Network
Personalize your internet in a few simple steps.


Quick-Join Codes
Share internet access instantly with a QR code.

Common solutions

Find Quantum Fiber customer service answers here. Get the quick info and links you need to take care of the most popular service requests.

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Test your internet speed

It's easy to test your speed from the Quantum Fiber app.

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Update payment method

You can update your payment method on the web. 

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Change an appointment

Cancel or reschedule in the app or on the web.

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Check for service outages

Chat with us from the app or the web to learn about outages.

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Upgrade or move service

Chat with us in the app or the web to change your service.

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Pause or cancel service

Pause or cancel your service in the app or on the web. 

Internet Essentials—helping you understand all things internet.

Click "Play" and help is a video away.

Take a scroll through our video library, which is expanding by the week. Check out tips and instructions that will help you get the most out of your Quantum Fiber service.


How to set up 360 WiFi


Understanding internet speed


Returning Quantum Fiber equipment


Setting up Connected Voice

Learn, work and play your way to the ends of the internet.