New support features

Check out the latest options and tools from Quantum Fiber support. Keep up with features in the app, the account portal, support center, and more. What's new? Take a look.

Parental controls with 360 WiFi

Customers with 360 WiFi can now manage parental controls in the Quantum Fiber app! Look for these added features:
 

  • Create profiles and assign devices
  • Set up WiFi access schedules
  • Create content filters
  • Block/allow websites and apps
Parental Controls

New video

Troubleshooting Guide
Quantum Fiber DIY Troubleshooting Guide

Try to DIY before you call! We walk you through some steps to try common fixes for connection issues.

DIY Guide
Our team has been hard at work making improvements and adding features for our customers. Recent firmware updates to our WiFi 7 pods (1700/1701) and SmartNIDs (5500/6500) include these enhancements: 
 
  • Improved connectivity with Apple devices, MyQ/Genie garage doors, and WEMO smart plugs
  • Updated WPA, WPA2, and WPA3 security standards
  • More stable SmartNID connection

Previous updates

Find our full list of updates below. See what features have been added to the Quantum Fiber site and app, and find out how these changes impact you.

2024

Device speeds look-up
Screenshot of device speeds look-up
Device speeds look-up

Look up top brands to find out if the speed you're seeing on your device is within the normal range.

Device Speeds
Message center
WiFi 7 pods
Pay by bank account transfer

Videos

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