If we detect a service outage impacting your address, we'll send you alerts. To get these notifications, be sure to opt in through the app or your online account. You can expect to get these notices:
- An initial message about a possible outage in your area
- Updates about when the outage will be resolved, as they become available
- Confirmation once service has been restored
If your phone number is unable to accept text messages (SMS), you'll get a recorded voice message instead.