Check for outages

To stay updated on outages, sign up for account alerts in your communication preferences on the Quantum Fiber app or your online account. 

If you don't have a battery backup unit (BBU), then a power outage will interrupt your internet connection. Once your utility provider restores power, your Quantum Fiber internet should be restored as well. To ensure your connection isn't affected by a power outage, you can keep a battery backup unit on hand. 

No, if your modem or SmartNID can't access the internet, your WiFi won't work. Depending on your phone plan, you may be able to access websites and apps through mobile data.

Following an outage, we suggest you restart your SmartNID or modem to refresh the connection to our network.

If you’ve experienced an outage and would like a credit, contact us and we can help. We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST, at 833-250-6306. Or chat with us using the purple chat bubble from any screen on our website or app.

There are several possible reasons for an internet outage to occur. The most common causes include storms, power outages, and network equipment problems.

This can happen, but we try to avoid this situation by providing multiple chances to address any payment issues. If your payment fails, we'll send out three separate notifications by email and text. If the issue is not resolved, then you'll receive a final warning that your account will be closed. If your service is suspended for nonpayment, you'll need to sign in to your online account and enter current payment information. Once payment goes through, your internet will be restored.