Troubleshooting guides

Outages, slow-downs, spotty WiFi... these are the annoying parts of our connected world. Here you can find speed and performance troubleshooting tips and DIY fixes to try if you run into any issues with your connection.

Check for outages

Think you're having an internet outage? Open your app to check it out—here's how.

Check for outages

Think you're having an internet outage? Open your app to check it out—here's how.

Why so slow?

Fiber connections should be super-fast. If yours seems sluggish, see these troubleshooting tips.

Why so slow?

Fiber connections should be super-fast. If yours seems sluggish, see these troubleshooting tips.

Check 360 WiFi

If you have 360 WiFi and are having connection trouble, check these steps to fix your coverage.

Check 360 WiFi

If you have 360 WiFi and are having connection trouble, check these steps to fix your coverage.

Get tech help

Tried the DIY fixes and just can't get it to work? Reach out to our expert tech support team.

Get tech help

Tried the DIY fixes and just can't get it to work? Reach out to our expert tech support team.

More from our blog

Internet speeds explained

Start here to learn about internet bandwidth, factors that impact speed, and how much speed you need.

Explore

Internet speeds explained

Start here to learn about internet bandwidth, factors that impact speed, and how much speed you need.

Mesh networks vs. spotty WiFi

Learn what can affect your WiFi coverage and how mesh networks can help.

Explore

Mesh networks vs. spotty WiFi

Learn what can affect your WiFi coverage and how mesh networks can help.

Latency and symmetrical speed

What is latency and what is its relationship to symmetrical speeds? Read on to learn more.

Explore

Latency and symmetrical speed

What is latency and what is its relationship to symmetrical speeds? Read on to learn more.

What can you do with gig speed?

Gig speed is the future of internet. Connect simultaneously and do all the things you need to do online without slow-downs.

Explore

What can you do with gig speed?

Gig speed is the future of internet. Connect simultaneously and do all the things you need to do online without slow-downs.

Why you should replace old technology

For maximum speeds, top security protections, and more, you should consider updating old technology. Learn more about it.

Explore

Why you should replace old technology

For maximum speeds, top security protections, and more, you should consider updating old technology. Learn more about it.

Internet speeds explained
Mesh network vs. spotty WiFi
Latency and symmetrical speeds
What can you do with gig-speed?
Why replace older tech

Videos

Illustration Omar with laptop

Understanding internet speed

Understanding internet speed

Illustration of the Quantum Fiber app

The Quantum Fiber app

The Quantum Fiber app

360 WiFi illustration

What is 360 WiFi service?

What is 360 WiFi service?

Illustration, router connected to many devices

What impacts internet speed

What impacts internet speed

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