We know you're here for the speed. To see what speeds you're getting with your current internet provider on your computer or mobile device, use the speed test tool below. Or, check your network speed and find more options in the Quantum Fiber app.
Speed test FAQs
Get answers to the most commonly asked questions about the speed test and how to understand the results.
The speed test on this page measures the speed on the specific device (mobile phone, tablet, or computer) you're using now. The speeds you see from device to device will vary quite a bit based on a number of factors, including:
Check out Omar's speed story to get a sense of how much device speeds can vary under different conditions, and what's considered normal.
Internet speeds are given as "up to" the maximum total bandwidth of your plan. That's because of the conditions mentioned above, which are beyond the provider's control, including your location, type and age of devices, other equipment used, and more.
You can check the speed to your home in the app by following the instructions in the next section. While you're there, you can also check to see what speed you're currently subscribed to.
Your test results will include download and upload speeds, and ping.
Download speed is how fast data is transferred from the network to your device.
Upload speed is how fast data goes in the other direction—from your device to the network.
Both download and upload speed are given in Megabits per second (Mbps) or Gigabits per second (Gbps). In other words, how much information (in Mb or Gb) is traveling each second.
Ping (also called latency) is the time it takes, given in milliseconds, for a packet of data to travel to the server and back to your device.
Many factors impact the internet speeds you see at any given time. These factors include your devices, your connection, and the larger network.
Devices: No matter how fast the internet service, devices have their own speed limits. And some devices may be slower than your core connection speed, especially when you're running at gigabit speeds. For example, some laptops only support 100 or 200 Mbps.
How fast you access content is also affected by your device's processor and operating system, browser version, and security. Learn more about online security and why it's essential to good performance.
Number of devices: All devices connected to your network share the internet connection. Each one uses a portion of your available bandwidth, which then impacts the speed you get on each device. Multi-gig plans get around this issue by providing such massive bandwidth that you can connect almost unlimited devices without sacrificing speed on any of them.
Distance from WiFi access point: The farther a device is from your modem/router or nearest WiFi pod, and the more obstacles (walls, floors, etc.) between them, the slower the actual speed will be. You get the best signal (and speed) when you are closer to your gateway or WiFi pod.
Other WiFi networks: WiFi networks overlapping or working in close proximity can cause signal interference and performance issues.
Other websites and networks you visit: Even though you purchased a specific internet speed through Quantum Fiber, the websites you visit may not deliver their services at that same speed. As you stream and surf the internet, the speed of each individual platform may be impacted by their server capacity. During peak hours especially, demand can overwhelm content providers' capacity, causing slower performance and lags when accessing that content or app.
The first thing to try anytime you're having a connection issue or a slowdown is to restart your modem or SmartNID. Restart from the app before you move on to these other steps to optimize your setup and maximize your speed:
You can check your overall speed (speed to your home) in the Quantum Fiber app. Look for Check your network on the dashboard to see download and upload speeds to your home. You can also go to the Account screen to see your current plan and upgrade options if you need more bandwidth.
See what Quantum Fiber speeds are available near you.
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