Welcome to a worry-free account experience.

Account support

You're in control with on-demand account management from Quantum Fiber through our web portal or our mobile app. Learn how to update your payment method, update and manage your services, view statements, and more.

Frequently asked questions

Find answers to the most common customer questions about account management, billing, and payments.

Quantum Fiber service is billed electronically, so there is no paper statement. We send out email notification five days prior to each payment date, as well as a receipt after we process your payment. You can view your payment history at any time by signing in to your account and looking in Billing

When you sign up for service, your email address is automatically set as your username, and cannot be changed. If you want, you can update the email where you will receive account information. Sign in on the web or in the app to change contact options. You can change your password at any time by following the Forgot Password prompts from the account sign-in screen.  

If you have an Instant WiFi or Instant Internet account, you should receive information from your landlord or property manager. You can also find support and contact details at the relevant service website:

It's easy in the app, the portal, or by text. Any scheduled appointments will appear on your dashboard after you sign in to the app, or on the My Appointments page of the website. From there you can select Change or Cancel to change your appointment time. On the day of your appointment, you'll also see status updates about your technician's location. You'll receive text reminders the day before and the day of; you can reply to the text to change your appointment time without calling or signing in.

Sure do! It's easy to pause your service through the Quantum Fiber web portal. Simply sign in and go to the Manage Products area. 

Welcome to the
Quantum Fiber app

Ready to take control of your internet? Pay, chat, manage & connect, all from the app.

     Compatible with:

  • Android 5 and up
  • iOS 14 or later on iPhone, iPad, and iPod touch
Quantum Fiber app home screen

Learn, work and play your way to the ends of the internet.