FAQs: Switching from CenturyLink to Quantum Fiber

If you received notification or would like to know more about transferring your CenturyLink internet account to Quantum Fiber, we're sure you have questions. You can find answers to the most frequently asked questions here.

Thinking about switching? See if Quantum Fiber is available in your area.

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Introducing Quantum Fiber

For today’s always-online homes and small businesses, internet demand is exploding and outgrowing what traditional CenturyLink services can do. So, we’re looking forward, and building Quantum Fiber—a premium internet service—designed to take you beyond the CenturyLink journey.


Right now, we're upgrading to Quantum Fiber, city by city. While Quantum Fiber and CenturyLink are related, they’re on different paths. Quantum Fiber is part of the vast fiber-optic backbone, and can deliver amazingly fast speeds, a network with 99.9% reliability* and a totally online experience.

* Based on network uptime or availability.

Quantum Fiber is part of the vast fiber-optic backbone, and can deliver amazingly-fast speeds backed by a network with 99.9% reliability.*


What you get:

• A fully online Fiber Customer Success Team, available to help through live chat, 24/7.

• Unlimited data with no annual contract.

• Prepaid service with no credit checks and no bills to remember.

• Payment options include bank account, credit or debit card, and PayPal.

• An online account portal to access statements, manage your account, and more.

• A powerful app to manage your account, set up parental controls, customize your home network and more.

*Based on network uptime or availability.

Equipment and installation

If you currently have CenturyLink internet service, visit Q.com/transfer to choose the speed that works best for you. If you also have CenturyLink phone service, you can transfer your phone number over to Connected Voice.

Need help? Call us at 877-997-9390 Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday 10:00 a.m. to 5:00 p.m. CT.

As you transfer to Quantum Fiber, you may see a pause in service, based on two scenarios.

1. If you have a SmartNID installed (see picture below), fiber service is already connected to your home or business, so you don’t need installation or any new equipment. You will experience a brief service interruption overnight as we transfer your account from CenturyLink to Quantum Fiber. There is no charge for the activation and transfer of your service.

C5500XK modem

2. If you don’t already have fiber, a technician will need to install a new fiber-ready SmartNID device. There is no charge for this equipment or installation.

Note: After your new equipment is installed, don't forget to return your previous modem and any Premium WiFi pods to CenturyLink to avoid unreturned equipment charges of up to $200 per piece of leased equipment.

Billing

After we install Quantum Fiber, you’ll receive a final bill from CenturyLink.


When you switch, your subscription will begin on the date of your installation, and your payment will then be processed on that same date each month going forward.

If you pay for your CenturyLink service at the end of each billing cycle, your billing date will change. Your subscription will begin on the date of Quantum Fiber installation, and then be processed on that same date each month going forward.

Reach out to our Fiber Customer Success Team available by chat, 24/7.

Yes. When ordering, you’ll need to provide payment information. You can use a debit or credit card, PayPal, or bank account transfer which will be charged each month.

If you currently have a CenturyLink plan bundled with DIRECTV, you’ll receive a separate bill for DIRECTV service once you switch to Quantum Fiber.

You can contact DIRECTV at 1-800-531-5000 to discuss your service options.

Other features with Quantum Fiber

With Quantum Fiber, you also get 360 WiFi®—a new way to WiFi that creates a WiFi “blanket”. With AI-powered optimization, your devices will be connected at the best speed possible.  

Yes! It’s called Connected Voice, a digital phone service with great calling features, unlimited nationwide long distance, and more. Our basic service package includes all equipment, fees, and taxes.

Your CenturyLink phone number can be transferred to Connected Voice. If you want to bring a number from another provider, or order phone service with a new number, you can order Connected Voice once your Quantum Fiber internet is installed. Simply sign in to your account and choose  Services  to get started. 

Are you already in the process of switching your service?

If you've already made the decision to transfer your service, you may want to read more about the process and how to ensure the transition is as smooth as possible.

Tips for a smooth transition to Quantum Fiber