Assistance for income-qualified households

Quantum Fiber participates in the federal Lifeline program, providing monthly discounts on internet or phone (voice) service to qualified households.

Lifeline provides subscribers with a discount on monthly broadband service. The discount can be applied to any qualifying Quantum Fiber broadband package.

Lifeline for FEMA IHP

The Federal Communications Commission recently released an Order temporarily modifying Lifeline eligibility requirements for consumers impacted by the recent disasters.


If you are enrolled in FEMA’s Individuals and Households Program (IHP) because of Hurricane Helene or Hurricane Milton, you may qualify for the Lifeline program.


When approved for the Lifeline program, you may receive up to a $9.25 per month discount for phone, internet, or bundled services, or up to a $34.25 per month if you reside on eligible Tribal Lands.


You may apply for this assistance online at LifelineSupport.org or by mailing your application, which can be found online, to the following address:


Lifeline Support Center
PO Box 1000
Horseheads, NY 14845

How to apply for Lifeline

To get a Lifeline benefit added to your Quantum Fiber account, follow these steps.

  1. Qualify for Lifeline on the National Verifier website. Please use the information for the primary Quantum Fiber account holder when completing the program application. The Lifeline program requires that the program applicant and the account holder are the same person.

  2. Once you receive your benefit eligibility confirmation from the National Verifier, complete this Quantum Fiber form to have Lifeline applied to your account.*

* If you are not currently a Quantum Fiber customer, you'll need to sign up for service before completing the form. Or, you can transfer Lifeline from another provider to Quantum Fiber. 

Lifeline service qualification requirements

The Lifeline discount can be applied to broadband internet service or voice service (including digital voice service), but not both.

 

  • Lifeline discounts on voice services are available to participants of both state and federally-recognized aid programs.

  • Lifeline discounts on broadband services are available to participants of federally-recognized aid programs. To qualify, broadband speeds must be 25 Mbps download and 3 Mbps upload or faster. All Quantum Fiber services meet this qualification.

  • If you purchase voice and qualifying broadband services, the federal Lifeline discount will apply to your qualifying broadband service.


Standard Lifeline provides federal monthly support of up to $9.25 for qualifying broadband service and $5.25 for voice services.
 

Tribal Lifeline offers a greater monthly discount as well as installation assistance through the Link-Up program to qualifying customers who live on federally-recognized Tribal lands.

Lifeline eligibility requirements

Lifeline is available to qualified customers in every U.S. state. Qualification requirements vary by state. The general eligibility requirements are:

  • Only one Lifeline discount is given per household, even if the household has more than one telephone or broadband account, including landline or wireless service. 

  • Under the Lifeline program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. 

  • The Lifeline discount is not transferable and only eligible customers may enroll in the program. 
     

For details about service standards for the Lifeline program, please see the Universal Service Administrative Company (USAC) website:

Lifeline minimum service standards

Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST.