Affordable Connectivity Program (ACP) wind-down information

Congress did not approve additional funding, and the Federal Communications Commission (FCC) has ended the Affordable Connectivity Program (ACP).

ACP wind-down important dates

January 11, 2024: The FCC released an Order outlining wind-down processes and important dates, including the enrollment freeze and the impacts to consumers and internet service providers.


January 25, 2024: Current ACP participants were notified that ACP will end in April 2024 if Congress does not approve additional funding.


February 8, 2024: The FCC stopped accepting new ACP enrollment requests, which means no further applications or enrollments will be accepted.


April 2024: The FCC confirmed existing ACP funding will run out in late April 2024 if Congress does not approve additional funding. Consumers who are enrolled in the ACP will see the last ACP discount on the April invoice.
 

May 2024: The ACP discount was removed from customer accounts.

ACP wind-down FAQs

Read frequently asked questions and answers about the wind-down of ACP here.

The phrase “last fully funded month of the ACP” refers to the last month ACP households will receive the full ACP benefit applied to their internet service.

If Congress approves more funding for the ACP, the FCC will provide further guidance and instructions on how the ACP will proceed at that time. We will notify customers about the FCC guidelines, as required.

In accordance with the FCC requirements, Quantum Fiber will continue to provide notices to enrolled households about the potential end to the ACP.

To learn more about the possible end of the ACP, please review the FCC ACP Wind-Down Fact Sheet or the FCC ACP FAQs.

If the ACP ends, you’ll no longer receive the monthly discount on your Quantum Fiber internet service.

To prepare and get updates, you can take the following steps:

At this time, Quantum Fiber does not participate in any other financial assistance programs.

If the ACP ends, your plan will not be changed without your authorization. However, we will no longer apply the monthly ACP discount you currently receive to your Quantum Fiber internet service. Without this discount, your monthly bill will be affected, and your service will continue to be subject to the Internet Subscriber Agreement.

If you do not wish to receive internet service after the end of ACP or would like to change your service plan, contact us to discuss your options.

Unless you’ve chosen to disconnect your internet service when the ACP ends, we do not plan to proactively disconnect customers’ internet service when the ACP ends.

Existing ACP consumer protections remain in effect. For more information, please visit the ACP protections page.

You can contact USAC directly for questions about the ACP wind-down: