Once you receive your new WiFi 7 pods, it's time to install them and change your network over to the Quantum Fiber app. The app will walk you through the steps, and you can see an overview of the process by watching the video below and scrolling through the steps.
WiFi 5 pods
WiFi 7 pods
Important: Do not unplug current WiFi 5 pods until step 8.
Do not mix old and new pods on your network.
Why are there fewer WiFi pods?
With WiFi 7, most homes get excellent whole-home coverage with just one or two pods! Many households will receive one WiFi 7 pod; if you currently have more than four WiFi 5 pods, you will receive two WiFi 7 pods. See WiFi 7 FAQs
Video instructions
Download the Quantum Fiber app
Before you start
Before you get started swapping your equipment to WiFi 7, follow these 2 steps:
1. Unpack the box you received recently from Quantum Fiber. It should contain:
Wired pod W1700K
Cat6 Ethernet cord
Power cord
Depending on your setup, your box may also include:
Wireless pod W1701K
2. Locate your current WiFi network name and password. You'll want these later to set up your network. But if you lost or forgot them, that's okay—you can create new ones. (This will require that you reconnect all your devices.)
Connect the WiFi 7 wired pod
You'll start by connecting the primary pod to your SmartNID.
The Quantum Fiber app is the app you may already be using for payments, speed tests, and account settings. Use the same sign-in as you did for the 360 WiFi app in the previous step.
3. Tap Start Set Up with the Wired WiFi 7Pod at the top of the home screen. Then go tostep 4 below.
Don't see a "Start setup" link? Try refreshing your app screen to update your network connection. If that doesn't work, open the instructions below.
3a. Scroll down to the WiFi pods section of the dashboard screen. Tap on the name of the first pod.
3b. On the next screen, tap Manage Pod.
3c. On the next screen, tap Swap Pod. Then you can continue with step 4.
3a
3b
3c
4. On the "What’s in your box?" screen, tap Next.
5. To enable scanning on your phone, tap Allow Camera Access, then tap Allow on the next screen.
5a. If you don't want to allow camera access, select Don’t Allow and enter the serial number manually (use all UPPER CASE letters, as this field is case sensitive).
6. If you allowed camera access, use your phone to scan the QR code on the back of the wired pod.
Tip: If your phone can't scan the QR code on the pod, try scanning the one on the box it came in. Confirm that the serial number on the box matches the serial number on the pod; if not, you'll need to manually enter the serial number.
7. Review the popup message, then tap Get Started.
8. Disconnect your current WiFi 5 gateway pod from the SmartNID by unplugging the current Ethernet cable from the WAN/LAN port on the bottom of the SmartNID. Tap Next.
CAUTION: Do not attempt to remove the wall-mounted SmartNID. It must remain connected to provide your internet service. Not sure which one is the SmartNID? It has green fiber connectors on the bottom and a sticker on the front that says "Leave in place for Quantum Fiber."
DO NOT UNPLUG THE FIBER CORD OR THE POWER CORD FROM THE SMARTNID.
Bottom view of C6500XK SmartNID (example only)
Your WiFi network will now turn off and your devices will go offline. Mobile devices can still connect to your mobile data network.
9. Connect your new wired pod to the SmartNID using the Cat6 Ethernet cable provided in the box. Plug the cord into the correct port based on your model of SmartNID. Then tap Next.
Wired pod W1700K
Cat6 Ethernet cord
C5500XK - Plug in to the WAN/LAN1 port
C6500XK - Plug in to the 10G WAN/LAN port
10. Plug the power cord into the wired pod and into an active outlet. Do not plug into a power strip or splitter. Tap Next.
11. Enter your network name and password. In some cases, these may be pre-filled. Enter the password again to confirm, then tap Next.
Note: Using the same network name and password you have now is ideal for a smooth transition. But, if you don't have your current WiFi network information, that's okay. You can enter a new SSID and password in this step. In this case, you'll then need to reconnect all your personal devices to the new network.
Note for Windows 10 devices - Password requirement
If you have a device running on the Windows 10 operating system, your WiFi password cannot contain any apostrophes (') or quotation marks ("). If these characters are used in your current password, please remove them and save a new password in order to connect devices and see your WiFi pods in the app.
This is only for Windows 10.
12. The system will now add the new wired pod to your network. When it's finished, a success screen will show the network name and wired pod. Tap Done.
Your WiFi network should turn back on and you should be able to connect your devices again.
Did you get a W1701K wireless pod in your box?
If so, continue with the next section. If not, skip to the last step.
Add a wireless pod (if applicable)
If you got a wireless pod W1701K, follow steps 14 to 19 to connect it to your network.
If you didn't receive a wireless pod, don't worry. It's because your setup doesn't require one. With WiFi 7, the pods are so powerful that many households get plenty of coverage with the one wired pod. Too many pods can actually cause interference and worse performance.
14. On the app home screen, scroll to the 360 WiFi Pods section, and tap Add Wireless Pod (or Install 360 WiFi Pods).
15. Tap Scan QR Code (or Allow Camera Access). As before, you can select Don't Allow and enter the serial number manually.
16. Plug the wireless pod into an electrical outlet in a central location. Do not plug into a power strip or splitter. Tap Next.
Wireless pod placement tips: For a single-level home, place the wireless pod mid-way between the farthest room where you need a wireless connection and the SmartNID + wired pod. For a multi-level home, place your wireless pod on a different level than the SmartNID + wired pod.
17. The system will now add the wireless pod to your network. When it's finished, a success screen will show the network name and pods.
18. If you would like, you can assign a name to your pod. To do this, tap the small pencil icon to the right of the pod on the success screen. Select a preset option or enter your own pod name, then tap Save & Continue.
19. Back on the pods screen, tap No Additional Pods. You will be returned to the app home screen. Your network will optimize over the next 24 to 48 hours.
Last step: Uninstall the 360 WiFi app from your mobile device.
You will now use the Quantum Fiber app for all WiFi, security, and account needs.
Do not continue to use the old WiFi 5 pods with the upgraded WiFi 7 pods.
After setting up your new pods, please return the old ones to us. Get a free return label, pack up the equipment safely, and ship it via UPS.
Need help setting up your 360 WiFi pods?
You can schedule a technician installation. Sign in to your online account > Select Shop > Select 360 WiFi > Look for the blue Schedule Install button.
Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST.
