360 WiFi pod upgrades are happening now!
Use the Quantum Fiber app to set up your new WiFi 7 pods. Learn more about these changes.
360 WiFi setup
WiFi 7
The 360 WiFi system replaces a traditional router to provide premium WiFi access throughout your home or business. Follow the steps below to connect your WiFi 7 pods and get your 360 WiFi network up and running!
If you need to add a WiFi pod to your setup, jump to those instructions further down the page.
Video instructions
Download the Quantum Fiber app
The first step is to download the Quantum Fiber app and sign in using your email address and account password.
Download the Quantum Fiber app
Once you're in the app, tap on Install 360 WiFi Pods on the main screen, and follow the onscreen instructions to connect your pods and activate your WiFi network. You can also follow along the screenshots and step-by-step instructions below. This process should take about 10 to 15 minutes.
Connect the wired pod and create your WiFi network
1. Connect the wired pod to the SmartNID. Using the Cat6 Ethernet cable provided, click one end into the 10G WAN LAN 1 port on the bottom of the SmartNID. Click the other end into a WAN port on the bottom of the 1700 wired pod, also called the primary pod. Then plug the pod into an active outlet using the power cord provided. Do not plug into a power strip or splitter.
Wired pod W1700K
Cat6 Ethernet cord
Power cord
1G WAN/LAN port on the bottom of C5500 SmartNID
10GE port on the bottom of C6500XK SmartNID
2. Set up new WiFi. Enter a network name (SSID) and strong network password, then enter the password again to confirm. Later you'll need to manually reconnect each of your connected devices to this network using your new SSID and password.
Note for Windows 10 devices - Password requirement
If you have a device running on the Windows 10 operating system, your WiFi password cannot contain any apostrophes (') or quotation marks ("). If these characters are used in your current password, please remove them and save a new password in order to connect devices and see your WiFi pods in the app.
This is only for Windows 10.
3. Looking for pods. The system will now locate your pod. This can take a few moments.
4. Success! Once it's complete, you'll see a success screen with the name of your new WiFi network and the pod you just added. Tap the pencil icon to give the pod a custom name, or you can skip this step or come back and do it later.
Did you get a W1701K wireless pod in your box?
If so, continue with the next section. If not, skip to the last step.
Connect wireless pods
5. If you have an additional wireless pods, tap Add wireless pod on the success screen.
Depending on your setup, your box may also include:
Wireless pod W1701K
6. Scan and identify your pod. Using your phone’s camera, scan the QR code on the back of a W1701 wireless pod.
Tap What is a QR code? on the app screen for more information.
You will need to enable scanning on your phone; tap the Allow Camera Access button in the app, then tap Allow on the next screen. If you prefer, you can select Don't Allow and enter the pod serial number manually.
Note: If you need help placing your pods, tap the Pod Placement Tips link in the app, or review the tips below.
7. Plug the wireless pod into a power outlet and then tap Next in the app.
8. Now you can give your pod a name. You can manually enter a location name or choose from one of the preset options. Then tap Save & continue. The purple status screen will show you it's working. The system will now add the wireless pod to your network.
9. Tap No Additional Pods, then Got it! to confirm optimization.
Your network will be optimized over the next 24 to 48 hours. As your pods send more information to the cloud, they will be continually fine-tuned to improve performance in your unique environment.
You will see the lights on the pods turn off after 15 minutes, and they will remain off during normal everyday use.
Pod placement tips
Wireless pod placement tips: For a single-level home, place the wireless pod mid-way between the farthest room where you need a wireless connection and the SmartNID + wired pod. For a multi-level home, place your wireless pod on a different level than the SmartNID + wired pod.
And that’s it—you’re ready to enjoy your 360 WiFi! The system will continue to adapt and improve intelligently as it learns your preferences and needs.
NOTE: The 360 WiFi built-in security features will not work if you plug your connected devices directly into your modem.
Get the Quantum Fiber app
Manage your Quantum Fiber account
Was this information helpful?
SHOP
LEARN
© 2024 Q Fiber, LLC. All Rights Reserved. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC.