Pod replacement FAQs

360 WiFi pods are the devices that work together to create your mesh WiFi network. You may have as few as one pod or as many as four or even more, depending on the size of your home or business space. 

WiFi technology is always changing and that means that the 360 WiFi Pods will change from time to time. For this reason, if you order an additional pod, or need to replace a defective one, you may be prompted to replace all of your existing pods, which use WiFi 5 technology, with the newer type that use WiFi 6.

We don't recommend it. To get the best results and speed, our policy is to replace all of your pods at the same time. This is because the new pods use WiFi 6, while the old pods use WiFi 5. If you mix pod types together, the whole network reverts to the older standard, so you would lose the benefits and advanced performance of WiFi 6 technology.

The good news is that you will not be charged for the replacement of your pods. This is a free upgrade that will be prompted only if you need to add a new pod to your setup or replace a defective pod.

Note that you will be charged equipment fees if you do not return the old pods to Quantum Fiber within 30 days of receiving your new pods.

Yes, the replacement process is simple using the Quantum Fiber 360 WiFi app. The new pods are fully compatible with the current app, so no account changes are needed. You will simply use the app to delete all existing pods from your network and then add the new ones. See an overview of the process before you get started.

Note: Images within the app may still reflect the older style pod, but rest assured that the new pods are installed in the same way. All setup steps are the same for both types.

Yes. Unless you need to adjust your network setup, you should place your new pods in the same locations as the previous pods.

No, the number of pods in your mesh network will remain the same, unless you are adding pods for additional coverage.

In simple terms, WiFi 6 gives you greater reach and better signal quality. It manages different frequencies in a new way that allows for extended WiFi range without impacting the speed of data transfer.