360 WiFi FAQs
Learn more about the 360 WiFi service, from setup and features to security and more.
Switching to the Quantum Fiber app: When and how to switch from the 360 WiFi app to the Quantum Fiber app
WiFi 7 equipment upgrades: When and how to swap to WiFi 7 equipment
Getting up and running: Setting up your pods and equipment
Features and benefits: Security, controls, and other features
Performance and compatibility: Compatible equipment, testing speed, and more
360 WiFi is moving to the Quantum Fiber app
You will get an email notifying you that your 360 WiFi account has been moved to the Quantum Fiber app. Once you receive the email, use only the Quantum Fiber app to manage your 360 WiFi account and network, not the 360 WiFi app. Learn more about the upgrade.
If your account has been moved and you don't see your network or pods in the app, refresh the connection by dragging down at the top of the screen, or sign out and sign back in to the app.
Do you have WiFi 7 pods?
If you see WiFi 7 Certified on the back of your 360 WiFi pods, we've got FAQs just for you.
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Switching to the Quantum Fiber app
The 360 WiFi app is being discontinued. You'll be able to use the Quantum Fiber app to manage your account and payments, WiFi network, parental controls, and security. Learn more about this change.
You do not need to contact us; you'll get an email with the date your 360 WiFi service will be moved to the Quantum Fiber app. You can delete the 360 WiFi app on or after that date. Just be sure to open the Quantum Fiber app and confirm that your 360 WiFi pods are shown.
If you do not see your pods in the Quantum Fiber app, try these solutions:
- Refresh your network connection in the app by pulling down from the top of the screen.
- Refresh your connection by signing out of the app and signing back in.
- In your app store, check that you have the most current version of the Quantum Fiber app. If there are any updates available, install them.
After you get an email telling you the date your 360 WiFi service will be moved to the Quantum Fiber app, just sign in to the app on or after that date to see your equipment and start using all the new features.
If you do not see your pods in the Quantum Fiber app, there are three possible solutions:
- Refresh your network connection in the app by pulling down from the top of the screen.
- Refresh your connection by signing out of the app and signing back in.
- In your app store, check that you have the most current version of the Quantum Fiber app. If there are any updates available, install them.
You may need to refresh your connection in the app before your pods appear. To do this, pull from the top of your screen to refresh the app or sign out and back in to the app to establish your network.
You may need to refresh your connection in the app before your pods appear. To do this, pull from the top of your screen to refresh the app or sign out and back in to the app to establish your network.
Once your account is transferred, you'll be able to manage everything—your account and payments, WiFi network, parental controls, security, and more—through the Quantum Fiber app.
Current features of the app |
Added features coming in late September 2024 |
Equipment information |
Profiles |
Restart SmartNID or modem |
Content restrictions for web and app |
Speed test |
Ad blocking |
Enable/disable WiFi |
Antivirus protection |
| Wireless connection info for devices | Malicious website filter |
Connected devices list |
Monitor security threats |
Network name/password |
Manage security controls |
Name pods |
|
More new features coming soon |
|
| Prioritize devices |
|
| Monitor blocked access | |
| YouTube restricted mode | |
| Monitor data usage by profile | |
| Safe search | |
Note for Windows 10 devices - Password requirement
If you have a device running on the Windows 10 operating system, your WiFi password cannot contain any apostrophes (') or quotation marks ("). If these characters are used in your current password, please remove them and save a new password in order to connect devices and see your WiFi pods in the app.
This is only for Windows 10.
Download the Quantum Fiber app
WiFi 7 equipment upgrades
Exciting changes are here! With the introduction of WiFi 7 devices, we're bringing improved security and coverage to our 360 WiFi customers beginning from June through August 2024.
WiFi 7 is is the latest standard of wireless technology. It delivers faster, more reliable, and more secure internet access than WiFi 6. The top benefits include:
- Up to 8X faster: Wireless connection speeds for capable devices* up to 8 times faster than WiFi 6.
- Better coverage: Up to 25% greater WiFi coverage compared to WiFi 6.
- More devices: Over 100 concurrent devices can stream simultaneously.
- Lower latency: Less time to transmit data, meaning reduced lag when streaming, using virtual or augmented reality, and cloud gaming.
- Works with all WiFi devices: WiFi 7 is future-forward, while remaining backwards compatible with devices on older WiFi standards.
* Smartphones and other devices must be WiFi 7 capable to see full speed potential. More of these compatible devices are expected to be released throughout 2024.
Want even more tech-y details? We've got you:
- Multi-Link Operation (MLO): Devices can send and receive data across different channels at the same time. This decreases lag and improves reliability compared to WiFi 6.
- 4K QAM: Enables each WiFi signal to hold more data for faster speeds compared to 1K QAM with WiFi 6.
- Increased load handling: With wider channels (320 GHz) twice the size of previous WiFi generations, more data can be packed into each transmission, making for significantly faster connections speeds.
- Multi-RU puncturing (MRU): WiFi 7 devices can use previously unused parts of the high-speed channel to transmit more data, making it even faster than WiFi 6.
In January 2024, Quantum Fiber proudly announced becoming the first in the industry to offer Wi-Fi CERTIFIED 7™ devices. If you received new WiFi 7 pods, it’s because your current WiFi setup (WiFi 5) needs an upgrade. This means newer technology with advanced features at no extra cost to you.
If you received fewer pods than you have currently, it’s because with WiFi 7, most homes get superior whole-home coverage with just one or two WiFi pods. In fact, additional pods will cause interference and can actually hurt your overall WiFi performance. Less is more!
You'll need to do the following:
- Set up your new pods soon! The WiFi 5 pods (hexagonal shape) will no longer work with our network as of August 31, 2024. The Quantum Fiber app will walk you through each step of setting up and connecting your new pods. You can also follow the instructions and video on our support page.
- Once you have the new pods installed, you'll need to disconnect the old ones and ship them back to us—at no charge.
- Uninstall the 360 WiFi app and use only the Quantum Fiber app to manage your network.
If you receive one wired pod (W1700K), it will be plugged in to the SmartNID so it must remain close to that device. If you receive an additional wireless pod (W1701K), follow these tips:
- For a single-level home or business, place the wireless pod mid-way between the SmartNID + wired pod and the farthest room where you need a wireless connection.
- For a multi-level home, place your wireless pod on a different level than the SmartNID + wired pod.
Wired pod W1700K
Wireless pod W1701K
No, mixing pod types together will not work due to hardware and software compatibility. Once you've installed the WiFi 7 pods, you will not be able to use the older style WiFi 5 or 6 pods. Please return them to us using the free UPS returns site.
360 WiFi with WiFi 7 features advanced network security. When all features are active, your network is protected from malicious websites, hackers, and infected files and attachments.
- Anti-Virus: Protection against infected file attachments by scanning them for a virus prior to opening.
- Malicious Website Filter: Protection against potentially risky websites that could infect a device with malware.
- Intrusion Prevention System: Protection against hacking of devices connected to your network. This is particularly important for connected IOT devices (smart doorbells, WiFi-connected baby monitors, etc.)
Getting up and running
Yes! Existing customers can order 360 WiFi through the account website. If you already have active Quantum Fiber service, simply sign in and find the Shop option in the top menu. Then look for the 360 WiFi tab and follow the steps to complete your order.
If you're getting new service installed, then your technician will set up your 360 WiFi pods. If you already have a SmartNID in your home OR you're adding 360 WiFi to existing fiber internet service, then your new pods will be shipped to you and you will set them up yourself, following these step-by-step instructions. Here's a brief preview of the process:
- Get the Quantum Fiber app if you don't already have it. You can download the mobile app from the Google Play or Apple store.
- Sign in using the same username and password you created when ordering Quantum Fiber service.
- The app will take you through the setup process step by step. Click below to see complete instructions.
After you’ve set up your network, you can use the Quantum Fiber app to add or rename pods, monitor signal strength, and set parental and content controls. For instance, create device schedules to pause access, block or allow different devices to get online at certain hours, and more. Network control is in your hands.
If you moved in and found 360 WiFi pods already set up in your home, you are most likely an Instant Internet customer. That means all you have to do is download the app, sign in, name your WiFi network and set a password... and you're connected! Follow our setup instructions to create your WiFi network and connect your devices.
As an Instant Internet customer, you will also leave all 360 WiFi equipment in place when you move out, to be used by the next tenant.
Yes, it's easy to adjust your network if needed. Once you have 360 WiFi up and running, if your setup changes, you can add a pod to your service. Start by signing in to your Quantum Fiber account on the web to order another pod. Once it arrives, you'll use the Quantum Fiber app to connect the new pod to your existing WiFi network.
Some smart home devices, such as security cameras and doorbells, ask for a 2.4 GHz connection when connecting to WiFi. The 360 WiFi pods should auto-detect most 2.4 GHz devices and connect them automatically. For this reason, IoT onboarding mode is no longer needed in most cases. If you have trouble getting a device to connect, try this:
- Make sure the device has updated firmware or software. Check the manufacturer's user guide for instructions specific to that device.
If the device is still unable to connect after installing any updates, contact us for help.
You should be able to connect your smart TV to your 360 WiFi network in the usual way: by locating your network name in the list of available networks, then entering your WiFi password. If you run into trouble, here are some steps you can follow.
Features and benefits
360 WiFi includes a built-in firewall that helps keep your network and connected devices safe. Advanced IoT protection quarantines smart home devices when a threat is detected. You can access all network data and security features, including content and parental controls, from the app.
360 WiFi continuously learns your internet use patterns and updates itself to keep things running smoothly. The cloud-based system intelligently detects your connected devices, then optimizes their performance based on speed, device type, and other factors, to keep everything running at maximum potential.
In other words, your pods are super smart. Every night, they run an optimizer app and then give you suggestions on how to get the most out of your 360 WiFi network.
To cover WiFi dead spots in your home or business, you can use extenders, multiple routers, or a mesh WiFi system. But using individual extenders or multiple routers can require manually switching between networks with separate signals as you move around. Mesh systems, on the other hand, have interconnected pods that auto-select based on signal strength, which makes them both easier to use and more reliable. The system works in a similar way to your mobile phone—automatically accessing the closest cell tower as you drive down the highway.
Where traditional WiFi systems are static and tied to one central point (the router), mesh systems are distributed through your house or office. This blanket coverage allows the mesh WiFi system to correct itself, avoiding data congestion and minimizing slowdowns. For instance, if one WiFi pod stops working, data will be rerouted to another so that you don’t notice any difference on your devices.
A guest WiFi network feature will be coming in early 2025. In the meantime, you can get friends and family connected to your WiFi on a mobile device without sharing the password. Simply have them scan the QR code in the Quantum Fiber app to join your network.
Performance and compatibility
Use the Quantum Fiber app to see download and upload speeds to each of your WiFi pods. The app will also show you the overall network speed to your SmartNID (or speed to your home).
You can also use our web-based speed test to measure download and upload speed, plus ping, on one device.
There might be a few reasons. Wireless connections are not dedicated and are limited by the wireless signal traveling between the pods and your device. One of the most common causes of slowdowns is the number of connected devices sharing your bandwidth. Other devices on your network or even neighboring networks can also cause signal congestion or interference, slowing down your WiFi. Distance from a WiFi pod is another cause—the closer you are to a pod, the better your signal and speed will be. Other causes might be physical barriers or devices that can't handle high speeds.
Yes, you can pair another WiFi solution with your SmartNID to deliver wireless service to your devices. Note that the SmartNID does not have WiFi capabilities on its own. Also note that Quantum Fiber cannot assist with setup, troubleshooting, or maintenance of a third-party WiFi product.
Sorry, 360 WiFi is not compatible with a non-Quantum Fiber modem. We cannot support any non-Quantum Fiber modem, router, or other equipment that you may use.
No, the 360 WiFi pods that you lease from us are specially configured to work with Quantum Fiber service. If you cancel your service, you will need to return the leased pods to us. Any additional pods you purchase are yours to keep, but they will not work with a different internet service.
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