360 WiFi pods user guide

360 WiFi pods work together with your SmartNID to wirelessly deliver your fiber internet throughout your home or business space. Your fiber service connects to the SmartNID, which then sends the internet signal to the first pod over a wired Ethernet connection. Finally, that pod transmits a WiFi network to all of your connected devices. If more pods are needed, they can be added to repeat the wireless signal from the first pod, bringing coverage to more distant areas of your home. The pods sync with the app and optimize your signal strength and speed to each device as traffic changes throughout the day.

Extenders often require you to switch manually between networks as you move around your space. A pod system like 360 WiFi, on the other hand, uses interconnected pods that are auto-selected based on signal strength. This makes them more reliable and improves the quality of coverage. 

In most cases, the WiFi pods will replace a traditional router. The 360 WiFi system distributes a wireless internet network through your house or office. You still need a SmartNID to bring the internet signal into the house. That device functions as a modem and as the optical terminal for the fiber connection, and can’t be removed.

If your Quantum Fiber service is installed by a technician, they will also set up your 360 WiFi pods. If you add 360 WiFi to existing internet service, then the pods will be shipped to you and you will set them up following the steps in the 360 WiFi app. You can also preview the setup instructions.

Once your network is set up, you’ll control it with the 360 WiFi app. You can use the app to add or rename pods, check your signal strength, manage parental controls, and more.

If you think a pod is faulty, you can:

• Check your setup on our troubleshooting page 
• Contact tech support 
• If needed, get a replacement and use the app to replace pods

If you replace a pod, be sure to return the old one to us.