Need help? We've got you covered.

Quantum Fiber services

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Go where the answers are.

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Test your internet speed

It's easy to check your speed from the Quantum Fiber app.

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Update payment method

You can update your payment method on the web. 

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Change an appointment

Cancel or reschedule your time in the app or on the web.

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Check for an outage

Check the app to learn about outages, or chat with us.

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Upgrade or move service

Chat with us to move or upgrade your internet service.

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Pause or cancel service

Pause you service easily on the web. Contact us to cancel

Click "Play" and help is a video away.

Take a scroll through our video library, which is expanding by the week. Check out tips and instructions that will help you get the most out of your Quantum Fiber service.

How to set up 360 WiFi


Understanding internet speed


Returning Quantum Fiber equipment


Setting up Connected Voice


Learn, work and play your way to the ends of the internet.