Need help? We've got you covered.

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Find answers in our FAQ library.

Test your internet speed

Use this speed test for one device, or see total speed in the app.

Update payment method

You can update your payment method on our secure website. 

Change an appointment

Cancel or reschedule an appointment in the app or on the web.

Check for an outage

Use our outage checker map, check the app, or learn more about outages.

Upgrade or move service

Chat with us to move or upgrade your internet service.

Pause or cancel service

Pause you service easily on the web. Contact us to cancel

Click "Play" and help is a video away.

Take a scroll through our video library, which is expanding by the week. Check out tips and instructions that will help you get the most out of your Quantum Fiber service.

How to set up 360 WiFi


Understanding internet speed


Returning Quantum Fiber equipment


Setting up Connected Voice


Learn, work and play your way to the ends of the internet.