Connected Voice FAQs

Connected Voice is a digital phone service provided through your Quantum Fiber internet connection. Check out some common questions about Connected Voice below.

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Using Connected Voice

Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail to email, and email notifications. TEST

The Long Distance Calling Plan applies to direct-dial, unlimited local and long-distance calling in the contiguous United States, Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands. 

Connected Voice service includes 500 minutes (called the 'minute bucket') of direct-dial international calling each month. This works with calls to Canada, Mexico, the United Kingdom, Ireland, and Germany. Once the 500 minutes have been used, calls to the countries listed are unavailable until the minute bucket is reset on the first day of the next month. You can track your usage by signing in to your Connected Voice account and selecting Call History.

Your Quantum Fiber Connected Voice service allows you to dial 911 to reach emergency services in your area, just like traditional phone service. However, the service differs from traditional phone service in a few ways. Please review your Quantum Fiber Connected Voice Subscriber Agreement for all the details about these differences. Here are four key differences to be aware of:

  1. 911 calling through Connected Voice will not work during a power outage without battery backup. For this reason, it's important that you have a battery backup unit in place. Learn more about battery backup.
  2. If you are moving your current phone number to Connected Voice, you will not be able to make or receive calls, including return calls from Emergency 911 centers, until your current phone service has been deactivated and the Connected Voice service activated with that same number.

  3. Some US locations do not offer 911 service, so you must provide your location information to local emergency centers in these areas.

  4. You must notify Quantum Fiber before you change the physical location of your Connected Voice service. Connected Voice 911 calling will not work properly if you move and fail to update your physical location with us and get a confirmation.

Yes, you can use your fax machine with Connected Voice service.

Learn how to set up a fax line

We recommend you contact your security system provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.

We recommend you contact your emergency life alert provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.

To access your voicemail for checking messaged or for making changes at anytime press *98 from your Connected Voice or call your 10-digit Connected Voice number.  Voice prompts will guide you through the steps.

When accessing voicemail for the first time, the temporary PIN is 1234.

See our setup guide on using Connected Voice for more details.