A reset restores your modem to its factory default settings. It will also erase any customized settings you have made, including personalized password and WiFi settings. You can back up custom settings before doing the modem reset and then restore them again once the reset is complete.
Is a factory reset the right choice? It's usually a good idea to try a simple restart first.
Did you already try restarting your modem and it still isn't working right? This could mean it's failing to connect to the internet or your devices. If so, you can try resetting your modem to its default settings. You may also use a reset if you changed settings by mistake and don't know how to undo them. Usually a reset is a last resort before calling on our tech experts.
A full factory reset may fix the following issues:
3. Select the Utilities icon in the main menu.
4. Select Restore Defaults from the menu on the left side, then select "Restore" next to the last option (Restore Modem to Factory Default State).
Tech savvy users, if you know what you're doing, you can restore specific modem settings from this menu, such as admin credentials, PPP credentials, wireless settings, etc. Options may vary by modem.
5. Wait 3 to 5 minutes for the modem to complete the reset.
6. You may see the lights flash as the modem boots up. Once the light ring or the internet light turns green (depending on your type of modem), that means you're back online.
7. You will need to reconnect all of your devices to your WiFi network. The network name (SSID) and WiFi password (security key) will revert to the defaults printed on the modem sticker.
The reset button is usually red and is located on the back side of the modem.
3. Wait 3 to 5 minutes for the modem to complete the reset.
4. You may see the lights flash as the modem boots back up. Once the light ring turns green (or the internet light, in the case of a 3000 series modem), you're back online.
5. You will need to reconnect all of your devices to your WiFi network. The network name (SSID) and password (security key) will be the defaults shown on the modem sticker.
Important: If you have customized your modem's admin username and password OR your network name (SSID) and WiFi password, these will be reset to the defaults. Use the credentials printed on the modem sticker to access the admin settings and WiFi network. You can then customize these settings again if you want.
Need more help? The best way to contact us is through the app or the account portal. You can also email or call us if you prefer.
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