For the best Quantum Fiber experience, we recommend using the equipment we provide. But we understand flexibility is important, so you do have the option to use a WiFi solution of your choice. No matter what you decide, there are some important things to know about this option.
Two pieces of equipment are needed in order to use the internet through both a wired and wireless connection: a modem plus a WiFi solution. Learn more about each of these below.
Quantum Fiber provides a modem at no cost when you become a customer.
The modem is the device that connects your home or small business to the internet. It receives signals from the internet provider (that's us!) and translates them into data that all the devices on your network can understand.
Did you become a Quantum Fiber customer before February 18, 2022?
Is your service address in one of the states listed below?AL, AR, AZ, GA, IL, IN, KS, LA, MI, MO, MS, NC, NJ, OH, OK, PA, TX, VA, WI
If you answered yes to either question, your Quantum Fiber modem may work as a WiFi router. Learn more >
To use WiFi, you have two options: A mesh network (like our 360 WiFi) or a wireless router.
A router is what creates your wireless (WiFi) network. It also allows your devices to connect to each other for things like smart home applications. The router shares the internet connection to all devices as they need it, and "routes" data back and forth between devices. In addition, routers usually offer firewalls and other security controls to help prevent malware and other baddies from getting into your home network.
When you order Quantum Fiber service, we recommend the 360 WiFi mesh system. If you opt out of 360 WiFi, you will need to provide third-party (non-Quantum Fiber) WiFi equipment to connect devices wirelessly to the internet.
If you do not choose a WiFi solution, you will only be able to access the internet over a wired Ethernet connection straight to the modem.
For the best Quantum Fiber experience, we recommend 360 WiFi. Here's why:
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Need more help? The best way to contact us is through the app or the account portal. You can also email or call us if you prefer.
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