C6500XK SmartNID user guide

Learn about using your C6500XK SmartNID, including features and specifications, installation, and troubleshooting.

C6500XK front view

Features of the C6500XK

  • The C6500XK combines the functions of a modem and a fiber-optic network terminal into one device. It decodes the optical signals that make your fiber internet work.

  • This device will be permanently installed (attached to the wall) inside your home or small business. Do not remove it if you move or cancel service.  

  • For WiFi coverage, this device must be paired with 360 WiFi or your own router.
Learn more about 360 WiFi

Speed specifications

The C6500XK SmartNID is tested and certified to run at speeds up to 8 Gbps on the Quantum Fiber network. Learn what you need to run at multi-gig speeds >

 

Note: Speeds reflect the maximum download speed the technology can deliver with Quantum Fiber service. In-home speeds may differ based on router setup, devices and other factors. 

Download the C6500XK info sheet

Installation of a C6500XK

A Quantum Fiber technician will install the C6500 in your property by affixing it to the wall and connecting it to our fiber-optic network. As a network terminal, it should remain in place even if you move or cancel service.  

C6500XK back view showing wall mount
C5500XK installed with 360 WiFi pod

Troubleshooting

If you're having internet problems, you can try restarting your SmartNID to refresh the connection. Also troubleshoot your 360 WiFi setup to make sure your pods and SmartNID are connected properly.

front view of C5500 or C6500 smartNID

CAUTION: If you have a wall-mounted SmartNID, please be careful when restarting. Do not unplug the green wires on the bottom of the device. These are part of the fiber connection and should not be disconnected.

SmartNID status light table

The status light on the front of your SmartNID can tell you about the connection. It will be solid green most of the time, indicating that it's online and connected to our fiber network. During initial bootup or in the case of a connection error or special scenario, it may be a different color, according to the table below.

Light color Description
Solid red Hardware test during boot-up
Blinking red Failed hardware test or service failure (rare). Contact us for help
Blinking green Finalizing hardware boot-up
Blinking blue Syncing with the network. If this continues more than 10 minutes, do a factory reset of the SmartNID. If the issue occurs again for more than 10 minutes, contact us for help.
Solid blue Syncing with the network complete
Solid amber Account action required to enable access (rare)
Blinking amber-green Remote software update in progress (occasional)
Solid green Connected, full internet access
Solid white Transparent bridge mode (rare; manual setting for advanced user)
Off Power is out or device is unplugged

Note: As it does not have WiFi capabilities, the C6500XK SmartNID cannot use WPS to connect to devices. 

Firmware

Finally, if instructed to do so by a member of our support team, you can download and install the latest firmware for your SmartNID.

Download the latest firmware for the C6500XK