... Wait 2 to 3 minutes for the modem to fully boot up. The power light and the internet light should turn green if you have a tower modem.
In the case of a C4000XG or SmartNID, the single light on the front will turn green when it's ...
... Wait 2 to 3 minutes for the modem to fully boot up. The power light and the internet light should turn green if you have a tower modem.
In the case of a C4000XG or SmartNID, the single light on the front will turn green when it's ...
... If needed, refresh your device connection by turning off cellular data or LTE, then turning it on again.
If you have a working connection, but are still unable to connect a pod to your network
, there may be a hardware or ...
... If needed, refresh your device connection by turning off cellular data or LTE, then turning it on again.
If you have a working connection, but are still unable to connect a pod to your network
, there may be a hardware or ...
... Continue to the next section.
Steps to check your smart TV settings
Restart your TV.
Turn it off, wait a few minutes, then turn it back on.
Check the location setting.
In the TV settings, make sure the location is set correctly ( ...
... Continue to the next section.
Steps to check your smart TV settings
Restart your TV.
Turn it off, wait a few minutes, then turn it back on.
Check the location setting.
In the TV settings, make sure the location is set correctly ( ...
... Your WiFi network should turn back on and you should be able to connect your devices again. If you received just the one WiFi 7 wired pod, you're done!
Add a wireless pod (not for all customers)
Did you get a second pod ...
... Your WiFi network should turn back on and you should be able to connect your devices again. If you received just the one WiFi 7 wired pod, you're done!
Add a wireless pod (not for all customers)
Did you get a second pod ...
... Read outage FAQs
How to get outage alerts
To receive outage alerts, be sure to turn on
service notifications
through your account on
the web
or in the app.
In the app
In the app, go to the
Communication preferences
area in account set ...
... Read outage FAQs
How to get outage alerts
To receive outage alerts, be sure to turn on
service notifications
through your account on
the web
or in the app.
In the app
In the app, go to the
Communication preferences
area in account set ...