Q1000K SmartNID user guide

Learn about using your Q1000K SmartNID, including features and specifications, installation, and troubleshooting.

Q1000K SmartNID
Q1000K SmartNID with two LAN ports

Front view and bottom view of Q1000K SmartNID

Features of the Q1000K

  • The Q1000K combines the functions of a modem and a fiber-optic network terminal into one device. It decodes the optical signals that make your fiber internet work.

  • The Q1000K is a high performance, 10G/1G XGSPON/GPON fiber SmartNID with a two-port LAN switch.

  • This device will be permanently installed (attached to the wall) inside your home or small business. Do not remove it if you move or cancel service.  

  • For WiFi coverage, this device must be paired with 360 WiFi or your own router.
Q1000K SmartNID with W1700 WiFi 7 pod
Learn more about 360 WiFi

Speed specifications

The Q1000K SmartNID is tested and certified to run at speeds up to 10 Gbps on the Quantum Fiber network. 

 

Note: Speeds reflect the maximum download speed the technology can deliver with Quantum Fiber service. In-home speeds may differ based on router setup, devices and other factors. 

Download the Q1000K info sheet

Installation of a Q1000K

A Quantum Fiber technician will install the SmartNID in your property by attaching it to the wall and carefully connecting it to our fiber network. As a network terminal, it will remain in place even if you move or cancel service.  

Troubleshooting

If you're having internet problems, you can try restarting your SmartNID to refresh the connection. Also troubleshoot your 360 WiFi setup to make sure your pods and SmartNID are connected properly.

front view of C5500 or C6500 smartNID

CAUTION: If you have a wall-mounted SmartNID, please be careful when restarting. Do not unplug the green wires on the bottom of the device. These are part of the fiber connection and should not be disconnected.

SmartNID status light table

The status light on the front of your SmartNID can tell you about the connection. It will be solid green most of the time, indicating that it's online and connected to our fiber network. During initial bootup or in the case of a connection error or special scenario, it may be a different color, according to the table below.

Light color Description
Solid red Hardware test during boot-up
Blinking red Failed hardware test or service failure (rare). Contact us for help
Blinking green Finalizing hardware boot-up
Blinking blue Syncing with the network. If this continues more than 10 minutes, do a factory reset of the SmartNID. If the issue occurs again for more than 10 minutes, contact us for help.
Solid blue Syncing with the network complete
Solid amber Account action required to enable access (rare)
Blinking amber-green Remote software update in progress (occasional)
Solid green Connected, full internet access
Solid white Transparent bridge mode (rare; manual setting for advanced user)
Off Power is out or device is unplugged

Note: The Q1000K SmartNID does not have WiFi capabilities and cannot use WPS to connect to devices.