Multiple devices icon

Spotty connection - All devices

Could be a WiFi network issue or a general service problem

We'll go through the steps listed below to try to fix the unstable connection across your devices. You'll be able to skip any steps you've already tried.

1 - Check connection status in the app

 

2 - Check number of devices

 

3 - Check pod or modem placement

 

4 - Check number of pods (for 360 WiFi customers only)

 

5 - Restart the modem or SmartNID

 

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