Network Practices

Congestion Management Policy

Quantum Fiber monitors and proactively reinforces our network with additional capacity in areas where growth trends identify a need. If network congestion occurs, Quantum Fiber employs various techniques to ensure a positive customer experience and fair distribution of network resources.

Currently, based on our experience, if Quantum Fiber customers encounter any congestion, it is typically during the hours of peak usage—between 7 p.m. and 11 p.m. local time. During peak hours, the majority of our residential customers are using the internet simultaneously, giving rise to a greater potential for congestion. Peak usage will vary due to extraordinary conditions such as pandemics, weather events and/or national emergencies.

When network congestion is identified, Quantum Fiber uses various techniques to create a good customer experience. Our network management techniques include preventing virus/spam delivery to customer email accounts. We also reinforce our network with additional capacity in areas where congestion is identified or as part of standard network engineering design plans. In some cases, we may limit the number of customers that can be served on a particular network node, or, in very rare cases, we may need to downgrade the service available to existing customers until additional capacity can be added.

The links Quantum Fiber and other networks use to exchange traffic may also become congested at times. Quantum Fiber devotes considerable resources to maintaining adequate traffic exchange arrangements with these other networks and has entered commercially negotiated agreements to exchange traffic with them on mutually agreeable terms wherever possible. Consistent with its agreements with those other networks and its long-standing practices, Quantum Fiber will work to establish or expand the connections.

Excessive Use Policy

Quantum Fiber does not currently place data usage limits on fiber internet customers.

Application-Specific and/or User-Specific Policy

Quantum Fiber customers receive full access to all the lawful content, services, and applications that the internet has to offer.

As described more fully below, Quantum Fiber deploys Type of Service (ToS) and Differentiated Service (DiffServe) capabilities at the customer modem and in limited network equipment deployed across the Quantum Fiber network for the Digital Home Phone and Connected Voice services (non-BIA or specialized services). The network equipment enabled with this capability will honor ToS and DiffServe settings of any third-party network consistent with the National Standards recommendations described in the Internet Engineering Task Force (IETF) RFC 1349 and RFC 2474.

Quantum Fiber does not otherwise block, prioritize, or degrade any internet-sourced or destined traffic based on application, source, destination, protocol, or port unless it does so in connection with a security practice described in the security policy section below.

Quantum Fiber also deploys certain user-specific policies (i.e. practices that are applied to traffic associated with a particular user or user group). Currently, these are limited to practices described above and the security practices described in the security policy section below.

Device Attachment Policy

Customers have the flexibility of attaching any modem or Ethernet switch of their choice to their Quantum Fiber service provided that the attached device is compatible with the technology on which the customer is provisioned. Quantum Fiber will not support any equipment-related issues for customers that attach non-certified equipment. See a list of Quantum Fiber compatible modems. Customers who choose to attach a compatible modem approved by Quantum Fiber may contact our Technical Support Chat.

Customers are encouraged to check the firmware in their modems to ensure that the latest version of firmware is downloaded. See guidelines on how to upgrade your modem’s firmware.

Quantum Fiber customers may attach devices of their choice to the modem or Ethernet switch they select. Any attached devices must be used in a manner consistent with our Terms of Service and Acceptable Use Policy.

Customers in areas where Quantum Fiber provides wireless hotspots can connect wirelessly using any device equipped with IEEE 802.11 protocol.

Security Policy

Quantum Fiber engineers are dedicated to managing our network to ensure that all customers receive the most secure online experience. We use industry-leading security practices to manage our network, provide services to our customers, and ensure compliance with our Acceptable Use Policy and the terms of our High-Speed Internet Agreement. These tools and practices may change from time to time to keep up with the new and innovative ways that customers use the network and to keep up with changing network technologies.

When malicious behavior is identified, Quantum Fiber engineers employ various techniques to help provide a positive customer experience. Our security management techniques include ensuring that customer systems are not propagating viruses, distributing spam email, or engaging in other malicious behavior. For example, we use industry best practices to prevent virus/spam delivery to customer email accounts. We provide anti-virus and anti-malware applications at no additional charge to our high-speed internet customers. We also automatically detect and mitigate DoS (Denial of Service) attacks for our High-Speed Internet customers. We block malicious sites and phishing sites to prevent fraud against our customers and to prevent our customers from infections via Domain Name Service (DNS) blackholing and Internet Protocol (IP) address blackholing.

We reserve the right at any time to take action to protect the integrity and normal operation of our networks and to safeguard our customers from internet threats, including fraud and other forms of abuse. Such actions may include, but are not limited to, blocking, redirecting, or rate-limiting traffic using specific protocols, delivered over specific protocol ports, or destined for particular domain names or IP addresses associated with known malicious activity.

Specific security practices deployed by Quantum Fiber may include but are not limited to:

IP Spoofing Prevention

The basic protocol for sending data over the internet network and many other computer networks is Internet Protocol (IP). The header of each IP packet contains, among other things, the numerical source and destination address of the packet. The source address is normally the address that the packet was sent from. By forging the header so it contains a different address, an attacker can make it appear that the packet was sent by a different machine. The machine that receives spoofed packets will send a response back to the forged source address, which means that this technique is mainly used when the attacker does not care about the response, or the attacker has some way of guessing the response.

Quantum Fiber applies security measures to prevent an attacker within the network from launching IP spoofing attacks against these machines and flooding the network with unwanted data that can cause congestion.

DoS/Distributed DoS Monitoring and Mitigation

A denial-of-service attack (DoS attack) or distributed denial-of-service attack (DDoS attack) is an attempt to make a computer unavailable to its intended users. Although the means to carry out, motives for, and targets of a DoS attack may vary, it generally consists of the concerted efforts of a person, or multiple people, to prevent an internet site or service from functioning efficiently or at all, temporarily or indefinitely.

Quantum Fiber applies various security measures to prevent someone within the network from launching DoS or DDoS attacks to ensure that customers can access the internet when needed.

Quantum Fiber may block or rate-limit connections on other ports that are commonly used to exploit other customers or non-customer computers.

Quantum Fiber may block sites that are used in a malicious manner to infect customers, perform fraud against them and otherwise as needed to protect our network and our customers.

Port 25 Blocking

Quantum Fiber filters port 25 to reduce the spread of email viruses and spam (unsolicited email). Email viruses allow malicious software to control infected computers. These viruses direct the infected machines to send email viruses and spam through port 25. Port 25 filtering is a recognized internet industry best practice for service providers like Quantum Fiber to filter email traffic. The Messaging Anti-Abuse Working Group (MAAWG), a global organization focused on preserving electronic messaging from online exploits and abuse with the goal of enhancing user trust and confidence, recommends that "providers block incoming traffic to your network from port 25."

Learn more about port 25 filtering.

Learn more about the MAAWG Port 25 filtering best practices.

UDP Port 1900 Blocking

Quantum Fiber may filter User Datagram Protocol (UDP) port 1900 to prevent DoS attacks across the network. Simple Service Discovery Protocol (SSDP) runs on UDP port 1900 and is part of the Universal Plug and Play (uPnP) protocol that allows discovery and configuration of devices on a local network. Normal use of the protocol is limited to a local network, but the protocol is used by attackers in reflective DoS across the backbone.

The Quantum Fiber Customer Internet Protection Program (CIPP)

Quantum Fiber has voluntarily undertaken a program to help curtail the spread of viruses and malicious software (malware), including botnets, and assist its customers whose computers are infected with viruses and malware. The CIPP is available to Quantum Fiber residential and small business broadband customers who subscribe to the Quantum Fiber high-speed internet service and provides infection notification and assistance with the mitigation of virus and malware infections, including botnets, once such infections have been detected. Quantum Fiber proactively provides virus and malware notification, mitigation and security education for these broadband customers.

The three goals of the Quantum Fiber CIPP are to:

1. Automate the notification of virus-infected customers
2. Assist customers in an online, self-help manner to clean their computers of infections
3. Educate customers about the dangers of viruses and malware and benefits of good internet security practices

Quantum Fiber residential and small business broadband customers automatically receive this service at no additional charge.

Upon notifying a customer of a detected infection, Quantum Fiber informs the customer of safe internet security practices and offers the customer online self-help tools, if practical, to remove the infection from the computer. The customer's unencrypted web traffic is redirected to a walled garden to perform the notification. Ports commonly used to spread malware are blocked while the customer is in walled-garden status. Most normal customer email is not blocked while the customer is in walled-garden status. These customers have the option to immediately restore their internet connection to normal service status at this point or continue through the process for mitigation of the infection. Quantum Fiber asks infected customers to review the internet security information that Quantum Fiber has provided and to access the downloadable or online tools that will help them remove the virus or malware.

The CIPP website also provides customers with links to virus and malware removal guides. In some cases, customers may need to contact an anti-virus or anti-malware software provider to help them remove the virus or malware. If a customer tries to remove a virus or malware and still has problems, the customer can call Quantum Fiber broadband technical support; however, if the customer has a malware infection, Quantum Fiber encourages the customer to get assistance from an anti-malware software provider. Quantum Fiber does not scan customers' computers for viruses or malware—nor does Quantum Fiber remove viruses or malware from computers for customers. Further, Quantum Fiber does not scan or otherwise monitor customers' content.

Other Security Practices to Address Viruses or Malware

In addition to protecting its own network, Quantum Fiber provides information to customers to help them protect themselves when they are online.

Other Network Practices Description

The following section provides additional information regarding certain services that Quantum Fiber offers its customers.

Performance Characteristics

Expected Performance

When you order Quantum Fiber internet access service, the service we quote you is based on an advertised "up to" connection speed. We continually upgrade our network, but our quoted speed is based on the characteristics of the relevant network facilities at the time you order. We will confirm your speed at the time of installation.

Fiber Internet Service

The ultrafast Quantum Fiber internet service delivers a line rate of 1 Gbps* speed from the network to your location with an IP bandwidth throughput of up to 940Mbps via a wired connection. Protocols within the fiber internet service technology and internet protocol consume a small portion (around 60Mbps) of the 1Gbps line rate for signaling and control to ensure the data is reliably delivered. All devices within the home will share the available bandwidth throughput of the fiber internet service. If multiple users or devices are connected to the service, any given speed test will show results of less than 940Mbps. Speed test results can be impacted by many factors, many of which are outside Quantum Fiber’s control.

* 1Gbps = 1,000 Mbps

Multi Gig-Service

The Multi-Gig service delivers multi-gigabit* speeds from the network to your location with an IP bandwidth throughput of up to 8 Gbps via a wired connection. All devices within the home will share the available bandwidth throughput of the Multi Gig service. If multiple users or devices are connected to the service, any given speed test will show results less than the total available bandwidth. Speed test results can be impacted by many factors, many of which are outside Quantum Fiber’s control.

* 1Gbps = 1,000 Mbps

Latency (the time it takes for a data packet to travel from one point to another in a network) is also highly variable depending on the network path, other providers in the path, as well as the actual distance to the destination and performance of the end destination servers. It generally increases with distance of the route between the source and destination and with any congestion on the route and decreases as actual speed increases. Quantum Fiber measures latency by measuring the round-trip time from the consumer's home to the closest measurement server and back. Quantum Fiber customers generally should expect roundtrip latency to most internet sites in the range from 3-15 milliseconds.

Packet loss (the percentage of packets that are sent by the source but not received by the destination) is also highly variable. The most common reason that a packet is not received is that it encountered congestion along the route. A small amount of packet loss is expected, and indeed some internet protocols use the packet loss to understand internet congestion and to adjust the sending rate accordingly. Quantum Fiber denotes a packet as lost if the latency exceeds 3 seconds or if the packet is never received. The Federal Communications Commission’s 11th Measuring Broadband America (MBA) Fixed Broadband Report provides the average peak-period packet loss for each participating ISP, for that ISP’s speed tiers covered by MBA testing. That document, available at: https://www.fcc.gov/general/measuring-broadband-america - reports that Quantum Fiber high-speed internet customers should generally expect to experience packet loss at a rate significantly below 1% for the Quantum Fiber speed tiers covered by the report, at levels unlikely to significantly affect customer experience.

Factors Impacting Internet Throughput

The items listed below are some of the more significant items that impact service throughput on an ultra-fast fiber internet service and Multi-Gig service, but is not an all-inclusive list.

• The number of devices connected to the customer’s network: A customer can use one device or many devices to access the Quantum Fiber service. When multiple devices are connected to the Quantum Fiber service, they will share the throughput provided to the service address. Multiple devices sharing the internet connection can affect the speed each device and its respective applications experience, depending on the applications being utilized.
• Customer’s hardware: Personal computer, laptop, handset, tablet, gaming device, etc. must be capable of processing the throughput enabled by the fiber internet or Multi-Gig service. Processor type, operating system, network interface, browser version, memory and hard disk size are several of the many attributes impacting overall throughput.
• Internet backbone congestion: Internet congestion generally occurs in the late afternoon through late in the evening. Accessing websites during congestion periods may limit the ability to recognize full-service throughput. Congestion could occur outside of the Quantum Fiber network.
• Website connections to the internet: Website servers may not have adequate network speed connectivity to the internet and are therefore not able to send requested data as fast as the Quantum Fiber service being provided to you.
• Website servers: Website servers may not have the memory or processor power to send data at speeds comparable to Quantum Fiber service speeds to the internet, regardless of the website connection to the internet.
• Other internet networks: Internet service providers around the world are interlinked to ensure all web content can be accessed. The interlinked “peering” arrangements between service providers may impact throughput based on interconnection speeds between the service providers. Websites being accessed may reside on other interlinked carriers’ networks with slower interconnection speeds. Peering point congestion is managed by Quantum Fiber and other service providers on an on-going basis.

Fiber Internet In-Home Requirements to Maximize High-Speed Internet Throughput

To optimize the fiber internet service throughput, Quantum Fiber recommends the following gateway, device, and wireless configurations to help ensure the best customer experience:

Gateway / in-home networking configuration:

• Use of the Quantum Fiber provided gateway
• We recommend not attaching any additional gateway/router devices not sold/approved by Quantum Fiber behind the Quantum Fiber gateway.
• If using an additional gateway, enable bridge mode on the Quantum Fiber gateway.
• Additional modem/gateway information

Wired configuration:

• Connect via the Ethernet port on Quantum Fiber gateway
• Use 1Gbps network interface card on computer/connected hardware (Intel or Broadcom based interface cards preferred)
• Use Cat5e or Cat6 cabling between the Quantum Fiber gateway and customer equipment. Ensure eight wires are connected from the cable to the RJ45 connector on each end of the cable. The wires can be visible through the transparent connector on each end of the cable.

Wireless configuration:

• Wireless speeds will vary due to many factors such as WiFi radio enabled on the gateway, WiFi radio on the receiving device, environmental conditions, type of hardware device connecting to the service, the operating system of the device and distance between the WiFi radio and the device receiving the bandwidth. See wireless comparison below for further detail.
• The fiber internet service will only deliver up to 940Mbps of throughput over a wired connection or a Wi-Fi6 (802.11ax) wireless connection. And a generally expected throughput of up to 400 to 600 Mbps can otherwise be expected via a Wi-Fi5 (802.11ac) wireless connection. The full throughput cannot be experienced over slower Wi-Fi radios due to Wi-Fi technology limitations. See wireless comparison below for further detail.

To optimize wireless throughput, we recommend the following:

• Place WiFi-enabled Quantum Fiber gateway in a centralized location to maximize coverage, away from any devices that generate signal frequencies (microwaves, etc.)
• Ensure the gateway has an unobstructed path to where most of the wireless devices will be operating
• Minimize the number of wireless devices connecting to the gateway, turn off devices if not in use
• Use WiFi6 radios with the 5GHz channel enabled

Multi Gig In-Home Requirements to Maximize High-Speed Internet Throughput

Multi-Gig Network Equipment:

Multi-Gig service requires the use of a permanently installed, integrated optical network terminal (ONT) and modem device assigned to the service address. This equipment is an ‘always-on’ device allowing continual network diagnostics and instant activation. One 10 Gigabit and one 1 Gigabit LAN port are provided. For customers to get the full benefit (max throughput) of their multi-gigabit service they will need to use a hardwired connection from their device(s) either directly to the provided 10G LAN port or directly to a customer purchased 10G routing switch that is connected to the 10G LAN port. Customer devices must have the necessary hardware configuration and sufficient processing power to realize the maximum throughput of the Multi-Gig service.

360 WiFi:

The 360 WiFi solution is a feature-rich managed WiFi solution that combines the Multi-Gig compatible network device with mesh-WiFi pods (Wifi6 compatible) to support whole home coverage and adaptive network monitoring to provide a best in-class WiFi solution.

When customers choose the 360 WiFi solution the first mesh WiFi pod will need to be hardwired to the 10G LAN port on the provided network device with a Cat6A tether. Subsequent pods placed at your location will activate automatically after they are powered on via a wireless connection.

• The Multi-Gig service will only deliver its maximum speed over a wired connection. The WiFi pods sold to Multi-Gig customers are equipped with Wi-Fi 6 and have 2.5 Gbps Ethernet connection. And a generally expected throughput of up to 1.5 to 1.7 Gbps can otherwise be expected via a wireless connection. See wireless comparison below for further detail.
• To optimize wireless throughput, we recommend the following:
• Plug the WiFi pod into the 10 Gbps port on the integrated ONT and modem device.
• Ensure the pod has an unobstructed path to where most of the wireless devices will be operating
• Use additional WiFi pods to increase wireless coverage
• Minimize the number of wireless devices connecting to the gateway, turn off devices if not in use
• Use WiFi6 radios with the 5GHz channel enabled

Customer-Provided Wireless Networking:

A customer may elect to use their own wireless networking solution instead of 360 WiFi. This will limit the Quantum Fiber support center’s ability to troubleshoot beyond the integrated ONT and modem device. The customer could be subject to additional charges for a technician dispatch if it is determined that the service issue is attributed to a customer provided WiFi solution.

Wireless Factors Impacting High-Speed Internet Throughput

Wireless throughput in the home will vary due to many factors, including WiFi radio used, environmental conditions, the number of devices connected via the wireless signal, and distance between the WiFi radio and the receiving device (e.g., laptop, computer, tablet, mobile phone, etc.). The device receiving the throughput can also impact the throughput by the configuration of hardware (e.g., operating system, processor, memory, etc.). Additional details regarding some of the more prevalent factors impacting wireless throughput are listed below:

• Environmental limitations: Walls (brick, normal drywall construction, etc.), metal cabinets, windows and HVAC duct work are a few of the many construction materials that degrade WiFi signals. Each building has unique properties that may degrade the wireless throughput.
• Distance from Quantum Fiber gateway: The atmosphere (air) between the gateway and the receiving wireless device degrades the wireless signal. In general, the greater the distance from the gateway to the receiving device, the slower the speed.
• Type of WiFi radio: There are several types of WiFi radios readily available in the marketplace. The most prevalent in the marketplace are versions 802.11b, g, n, ac, and ax. The higher the letter/letter combination at the end of the 802.11 version, the higher the speed. Both the sending and receiving devices must be enabled with the same radios to achieve maximum throughput expected for any specific radio type. When two different radio types are being used between sending and receiving devices, the lower speed version will determine maximum throughput. To maximize wireless throughput, Quantum Fiber recommends using 802.11ax-enabled devices to achieve the greatest expected throughput range for the high-speed internet service, particularly when subscribing to the fiber internet service. See the table below regarding maximum theoretical and generally expected throughput by WiFi radio version. “Generally Expected Throughput” is a guideline, but wireless service performance will vary based on each customer’s unique environment.

WiFi Radio Version	Theoretical Maximum Throughput*	Generally Expected Throughput
802.11b	11 Mbps	<11 Mbps
802.11g	54 Mbps	12 – 20 Mbps
802.11n	600 Mbps	40 – 60 Mbps
802.11ac	1.7 Gbps	400 – 600 Mbps
WiFi6 (802.11ax)	10.0 Gbps	1.5 – 1.7 Gbps

* Maximum theoretical throughput is defined through the IEEE 802.11 standard. The industry standard is created and maintained by the Institute of Electrical and Electronics Engineers (IEEE) LAN/MAN Standards Committee (IEEE 802)

• Number of devices connected wirelessly: In general, the more wireless devices connected to the service, the slower the wireless connection will be. Wireless radios generally see a reduced throughput as more devices are connected to a gateway but is dependent upon each manufacturer’s design. This is due to processor and antenna resource allocation within the WiFi radio. As more devices get connected, the radio’s resource allocation to any one device is generally decreased.
• The use of WiFi extenders/mesh devices to improve coverage: The use of WiFi extenders or mesh devices are used to increase the WiFi signal coverage. However, each extender/mesh device may impact overall wireless throughput depending on the specific solution used. To optimize the WiFi network throughput using WiFi extenders or mesh devices, confirm WiFi radio type is consistent with the Quantum Fiber gateway. Then consult the respective WiFi extender or mesh user manual(s) to validate throughput capabilities, ensure proper configuration and adherence to equipment placement recommendations.
• Number of other WiFi networks in close proximity: Multiple WiFi networks working in close proximity can cause signal interference and throughput issues.

If, after purchasing your service, you are not satisfied with the performance you are receiving, please chat with Quantum Fiber Technical Support.

Actual Network Performance Metrics

The tables below set forth peak period (7-11 pm local time, or in some cases 24-hour measures) medians for download, upload, and latency performance for Quantum Fiber's high-speed internet access services — by the download and upload speed portion of your tier, respectively. It is updated on a periodic basis.

The speed data represent medians of network speeds and are derived from either actual network measurements test data throughput rates during peak period, network train rate calculations modified by statistical modeling to replicate the likely congestion experience or internal lab speed tests that Quantum Fiber has conducted regarding its services. The latency data is derived from actual network measured latency rates during peak period.

Speed Tier (Advertised "Up-to" Download Speed)	Download Speed (Mbps) Peak-Period Median Unless Noted	Latency (ms) Peak-Period Median
200 Mbps	216.1 Mbps	2.9 ms
500 Mbps	527.6 Mbps	5.2 ms
940 Mbps	944.5 Mbps	3.0 ms
1 Gbps	1087.4 Mbps	2.9 ms
3 Gbps	3382.4 Mbps	2.6 ms
8 Gbps	8110.9 Mbps	2.8 ms
Speed Tier (Advertised "Up-to" Download Speed)	Download Speed (Mbps) Peak-Period Median Unless Noted
200 Mbps	215.3 Mbps
500 Mbps	531.7 Mbps
940 Mbps	935.6 Mbps
1 Gbps	1070.6 Mbps
3 Gbps	3208.3 Mbps
8 Gbps	8056.2 Mbps

Consumers may also determine the high-speed internet speeds available at their address on the Quantum Fiber website. For a full description of the Quantum Fiber high-speed internet service, please refer to the service agreement.

Once service is installed, customers can also determine the throughput of their high-speed internet service via our speed test tool.

These websites will provide the throughput, latency results for service provisioned over the Quantum Fiber network. Third-party speed test results may be different than the data provided on the Quantum Fiber-provided speed test since third-party sites may include data for non-Quantum Fiber network facilities.

All Quantum Fiber internet services are provided either by fiber or G.hn technology. The technology used to provide your service will be based upon what is available in your geographic area. Quantum Fiber internet services are suitable for real-time applications such as Voice over Internet Protocol (VoIP). The suitability for real-time applications depends on the speed purchased, bandwidth required for the application, and time of day usage of the application.

Network speeds for Quantum Fiber services provided over wireless hotspots may vary. The performance the user experiences, once they connect, may vary based on any number of factors, such as the maximum bandwidth allocated for WiFi services, the number of other users trying to use the same WiFi at the same time, the user's computer or wireless device, the WiFi receiving antenna, and the distance from the WiFi router. These WiFi routers use spectrum that the FCC has allocated for "unlicensed" use, which means that, like wireless routers used for in-home networking, the use of this spectrum is not protected from interference from other devices using the same spectrum in the same geographical area. This makes it inherently difficult to predict what kind of performance you can expect.

Quantum Fiber Non-Broadband Internet Access (or Specialized Services) Policy

Quantum Fiber offers certain non-broadband internet access services or specialized services.

CenturyLink® Digital Home Phone

CenturyLink offers a Voice over Internet Protocol (VoIP) service called Digital Home Phone to customers with CenturyLink High-Speed Internet service which, due to the product's sensitivity to latency, receives quality of service (QoS) treatment on the CenturyLink network where it is available. This treatment of VoIP traffic should have no material impact on capacity or bandwidth availability for broadband internet access.

Customers purchasing CenturyLink Digital Phone service may experience a higher quality of service through improved latency for upstream voice packets carried over the CenturyLink High-Speed Internet network. This higher quality of service is enabled through Type of Service (ToS) and Differentiated Service (DiffServe) capabilities at the customer modem and in limited network equipment deployed across the CenturyLink high-speed internet network. The setting established at the modem may be modified by our customers.

The network equipment enabled with this capability will honor ToS and DiffServe settings of any third-party network consistent with the National Standards recommendations described in the Internet Engineering Task Force (IETF) RFC 1349 and RFC 2474.

CenturyLink® Digital Home Phone customers can find additional disclosures regarding their service in the Subscriber Agreement.

Connected Voice

Connected Voice is a prepaid Voice over Internet Protocol-based service (VoIP). It is a digital phone service provided through your internet connection. Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail-to-email, and email notifications.

360 WiFi

Quantum Fiber 360 WiFi creates an adaptive network that sends and receives data in the most efficient way possible. As you move devices around your home or business, a mesh system automatically switches to the closest WiFi pod to give you the strongest available signal.

Designed to be customizable, most mesh systems come with an app to manage all features of your network. You can turn off WiFi to certain devices, create access controls, and manage guest access.

Commercial Terms

General Pricing Policies

Quantum Fiber offers mass market retail internet service to residential and business customers. Customers may purchase their Quantum Fiber service with other valuable services offered by Quantum Fiber, such as Connected Voice. Separately billed video streaming services from several providers can be ordered from the Quantum Fiber website. Availability, features, rates, terms, and conditions may vary by location.

Quantum Fiber residential internet service offers a variety of speeds and features to consumers with available speeds from 200 Mbps/200 Mbps to 8Gbps/8Gbps.

Current information, including pricing information, for Quantum Fiber residential internet service.

Customers served via Quantum Fiber Instant Internet platforms in multi-tenant buildings can find information here.

Quantum Fiber business retail internet service provides a variety of speed and features for businesses with speeds from 200 Mbps/200 Mbps to 8Gbps/8Gbps.

Get information, including pricing information, about Quantum Fiber's business internet service.

Customers purchasing Quantum Fiber business retail internet service may use Quantum Fiber WiFi pods to create a mesh network for their business. See more information regarding Quantum Fiber's WiFi internet service.

Customers can learn about the specific pricing and service availability where they live by visiting www.quantumfiber.com.

Customers have access to the latest Quantum Fiber promotional and standard pricing, including applicable activation fees. Customers can also see options and pricing for modem purchase and lease options, installation, and other options.

Quantum Fiber's current internet service offering does not include usage-based fees. Get full disclosure of Quantum Fiber's Excessive Use Policy, Acceptable Use Policy, and High-Speed Internet Subscriber Agreement.

Commercial Terms

Quantum Fiber may offer both standard and promotional rates (promotional rates may require a commitment to keep the service for a term of months or other conditions). Standard rates and promotional rates typically vary according to speed tier and/or the length of time you commit to keep the service.

However, the full monthly service charge applicable to you, for the specific service you are purchasing, is reflected in the order confirmation you will be provided at purchase when purchasing online.

This order confirmation, or order summary, respectively, will also indicate whether your rate is a promotional rate and, if so, will specify the duration of the promotional period. The monthly service charge that will apply after the expiration of any promotional period will always be the then-applicable standard pricing for your service. Standard pricing varies over time and as noted, is ultimately dependent upon a variety of factors like whether you are bundling with other services. The standard rate information reflected at: www.quantumfiber.com/nonpromotionalrates provides an approximation of the highest standard rates that could apply to your speed tier today. Other details about Quantum Fiber's pricing policies, including a more complete description of the Quantum Fiber promotions and bundled savings currently available can be found on the Quantum Fiber website.

Other Charges and Terms

Modem Lease or Purchase

Quantum Fiber offers modems and WiFi pods to customers on a monthly lease basis or a one-time purchase basis. The integrated ONT and modem device is provided at no cost to the customer. Customers may use their own modem; please see our Device Attachment Policy above.

One-Time Fees

Certain one-time fees (activation and professional installation fees, shipping and handling charges) may apply to you in connection with the purchase of your broadband service. However, the one-time fees applicable to you at purchase are also reflected in the order confirmation you will be provided at purchase when purchasing online.

Government Taxes, Government-Related Fees, and Quantum Fiber Fees and Surcharges May Apply

These charges vary by location and may change. In addition, Quantum Fiber reserves the right to pass through or institute new charges related to service.

See additional details about taxes, government related fees, and Quantum Fiber fees and surcharges.

Privacy Policy

Like most companies, we possess certain information about our customers to provide our services. We also share it as needed to provide service or fulfill our legal obligations. We protect the information we have about our customers, and we require those we share it with to protect it, too. We use information generated on our networks to manage those networks, to plan for future development, and to keep our services running reliably and efficiently. For example, we monitor data to check for viruses, to control spam, to prevent attacks that might disable our services, to ensure that your traffic does not violate your subscriber agreement or our acceptable use policies, and to guard against other inappropriate or illegal activity. This may involve looking at the characteristics of our network traffic, such as traffic volumes, beginning and ending points of transmissions, and the types of applications being used to send traffic across our network. In limited circumstances, we need to look into the content of the data (such as the specific websites being visited, files being transmitted, or application being used) for the purposes described above, in circumstances when we are concerned about fraud or harassment, to repair a problem we detect or that a customer contacts us about, or when we are providing the content of broadband traffic to law enforcement which we only do as authorized by law.

You can read more detail about our information gathering practices.

Customers may view the complete Quantum Fiber Privacy Policy.

Redress Options Policy

If you have any questions or concerns regarding Quantum Fiber high-speed internet services and the subjects of this disclosure, you may send an email to:

Regulatory Compliance

Please include the following information:

• Subject Line: Internet Management Disclosure
• Name: (Optional)
• High-speed internet service address
• A summary of the nature of your concern

Quantum Fiber takes all such questions and concerns seriously. The appropriate Quantum Fiber personnel will review all such submissions and respond in a timely manner.