Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Quantum Fiber may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Upload/download speed via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see http://www.q.com/legal for more information.
Service is not available everywhere. Offer available to new qualifying customers and current qualifying CenturyLink customers who migrate to the up to 200 Mbps speed plan as new Quantum Fiber customers. Limited time offer. Monthly service rates, leased equipment rates, construction fees, and taxes and fees are subject to change and, if any changes are made to existing accounts in any manner, all prior discounts will be void. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see http://www.q.com/legal. Wireless Service: Customers may provide their own compatible modem and wireless router or lease a modem from Quantum Fiber that includes a router and pods for access to in-home WiFi service for $15/mo. fee + tax. For new customers, number of pods provided (up to 4 pods max.) will be determined by technician during professional installation. For existing customers, the number of pods (up to 4 pods max.) for self-installation will be based on the square footage of customer location. Security features will not work if customer does not plug pods in or plugs devices directly into modem. Installation: Offer includes professional installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). Quantum Fiber will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. Quantum Fiber may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at http://www.q.com/legal. See http://www.q.com/legal for taxes and fees. Additional restrictions may apply. Prepayment: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.