Frequently Asked Questions

• What is fiber internet?Expand or collapse answer

  Fiber-optic internet uses light, pulsing through special glass filaments to move information at nearly the speed of light. Bundles of these tiny, hair-like fibers zap data back and forth at unimaginable speeds. It all comes together to give you super-fast internet on a rock-solid network.

• What are the benefits of fiber?Expand or collapse answer

  Imagine streaming 4K from every device at the same time. Or speeds up to 940 Mbps* that allow you to share videos at 20x faster upload speed than cable** with virtually no lag. Fiber internet lets you do all that and so much more! This complex technology is perfect for busy households and bustling businesses—internet that's built for all the ways you live and work.

  ~*Speed may not be available in your area.~
  ~**Comparison, as of 10/7/22, based on Quantum Fiber technology with wired upload speeds of up to 940 Mbps to major cable providers' 1GIG cable service over DOCSIS 3.1 technology with upload speeds of 35 Mbps.~

• How fast is fiber internet in Rockerville, SD?Expand or collapse answer

  Gamers, bloggers, and influencers alike need ultra-fast internet to stay connected. Depending on your location in Rockerville, South Dakota, Quantum Fiber may offer speeds up to 940 Mbps**, and in some limited areas up to 8 Gig. With Quantum Fiber, choose the speed you need to win every battle and rule your online world!

  ~**Speed may not be available in your area.Limited availability, service and speed in select locations only.~

• What is Quantum Fiber?Expand or collapse answer

  Quantum Fiber in Rockerville, South Dakota, is super-fast, reliable internet. We did away with data caps, bundles, and pricing gimmicks because you don't want them. Instead, you get game-changing customer service, transparent pricing, and a powerful app for freedom, simplicity, and control over your internet. Quantum Fiber is what internet service looks like when it's built for the world of you.

• Is Quantum Fiber good in Rockerville, SD?Expand or collapse answer

  Well, we don't like to brag, but since you asked … yes! Quantum Fiber is an internet solution built for what's now and what's next. For homes and small businesses alike, enjoy a premier service experience on our trusted fiber network that delivers super-fast internet speeds and a reliable connection. Key benefits include:

  • Fully-online, 24/7 customer service so you avoid queues, voice menus, or call transfers
  • Unlimited data with no contracts and no complicated bundles
  • Prepaid service with no credit checks or bills to remember
  • A powerful app that lets you call the shots with a few phone taps—manage your account and customize your home network from the palm of your hand
• How much does fiber internet cost in Rockerville, SD?Expand or collapse answer

  The cost of fiber internet in Rockerville, SD, will vary based on the speed you choose per speed availability in your area. To find available pricing, go to Q.com and click on the blue "Check Availability" button, then enter your address. Quantum Fiber is a prepaid internet service subscription that allows you to select your preferred monthly payment method—credit card, debit card, or PayPal. Just set it and forget it, and you'll see a charge each month for the monthly rate of your chosen internet speed.

• Is fiber internet available in my area?Expand or collapse answer

  Go to Q.com and click on the blue "Check Availability" button in the upper right corner. If Quantum Fiber isn't available yet, complete the short form online. We'll send you an email as soon as it becomes available in.

• How is fiber-optic internet different?Expand or collapse answer

  Fiber-optic cables form the backbone of this type of internet. Each cable is made up of tiny glass filaments capable of zapping data at (almost) the speed of light. By using light pulses instead of electricity, fiber-optic internet helps data travel far and fast. One glass fiber cable can carry multiple services—like internet, video, and voice. With fiber technology, you're also less likely to experience service interruptions due to material fragility.

• What equipment is needed for fiber optic internet?Expand or collapse answer

  To bring lightning-fast Quantum Fiber internet into your home or small business, you need a modem or what we call a "network termination device." That's our fancy way of saying a permanently-placed modem (usually mounted on a wall). Please don't remove it if you cancel service or move away. This device functions as a fiber-optic network end-point and modem rolled into one. It decodes the optical signals that make your fiber internet work and has a built-in Ethernet port for a wired connection.

  For WiFi coverage, you must pair this type of modem with 360 WiFi or your own router. Remember, if you choose 360 WiFi service, it's available with several Quantum Fiber speed plans at no extra charge.

• How is fiber optic internet installed?Expand or collapse answer

  Once Quantum Fiber is available at your address, just order the service online at Q.com. If Quantum Fiber hasn't been installed at your location yet, you'll have to schedule a technician appointment to have the fiber-optic lines and equipment placed, and WiFi service set up per your request. For WiFi, our technician will size up your space, determine how much WiFi coverage you need, and then set up a solution to suit how you live and work online. Before leaving, the technician will test your internet health and speed to make sure your service delivers what you requested. Usually, installation takes three to four hours, and a current resident, 18 or older, must be present—so be sure to plan ahead.

• What is 360 WiFi?Expand or collapse answer

  360 WiFi is built for homes and businesses that need the utmost in WiFi connectivity. The mesh network uses a series of WiFi pods or access points spaced out around your home or business to deliver a strong connection where you need it. Then, 360 WiFi directs traffic as it talks to all your smart devices and prioritizes and routes them so that everyone and everything stays connected smoothly and efficiently. With 360 WiFi, you'll get improved WiFi security, the ability to manage who's connected, and even parental controls.

• Does Quantum Fiber offer TV service in Rockerville, SD?Expand or collapse answer

  Partnering with DIRECTV STREAM, Quantum Fiber in Rockerville, SD, makes it simple for you and your family to stay entertained with some of the best solutions in TV. Just plug in and watch with easy self-setup. No satellite dish, no cable box, no appointments. With free express shipping and step-by-step instructions, it's fast and easy to set up DIRECTV STREAM.
  Learn more about our streaming TV options.

• Does Quantum Fiber offer home phone service in Rockerville, SD?Expand or collapse answer

  Yes! Connected Voice is designed with your connected life in mind. With Connected Voice, you can choose between two packages and get clean, crystal-clear digital quality with virtually every single call. No matter how you message, meet, or call, get everything you need on one amazing platform.

• Can I get Quantum Fiber internet and/or phone service for my business in Rockerville, SD?Expand or collapse answer

  Quantum Fiber in Rockerville, SD, delivers a fast and 99.9% reliable* internet solution to help keep your household connected and your business competitive with no annual contract. For all the things that make your business go, up to 940 Mbps** means speed to get it done.

  Need phone service? Connected Voice is designed with small business in mind. It packs all the communication features you need into one easy-to-use digital platform, giving you clean, crystal-clear digital quality with every call. No matter how you message, meet, or call, Connected Voice can help you work smarter.

  ~*Based on network uptime or availability.~
  ~**Speed may not be available in your area.~