How to connect wireless devices to your network

Depending on your equipment and service type, there are a few different ways you might connect to WiFi. Choose the option that fits your setup.

Some multi-unit buildings have Quantum Fiber Instant WiFi available for tenants. After you've created an account, use your device to connect to the WiFi network called "Private Instant WiFi' or "My Quantum Fiber" depending on your building. Enter the WiFi password you created when setting up your account. Repeat this step to connect each of your devices. 

Or enter the name and MAC ID of each device within your Instant WiFi account:

  1. Sign in to your Instant WiFi account.
  2. Click on "My Network" and "Add Device."
  3. Enter the MAC ID for your device

Connecting devices to a modem/router

If you're using a Quantum Fiber gateway (modem and wireless router in one), first make sure your modem is on and connected (the internet light or status light is green). Then follow these steps: 

1. Find your network name and password

Find the label on the bottom or side of your modem. The sticker contains important information about your modem/router, including the network name (SSID) and password (key/passphrase), as shown on the images.

How to find the SSID/password on your modem label
Locate SSID and password on modem sticker

2. Select your network and connect using your WiFi password

Setup varies slightly by device, but most devices have a Wireless or WiFi Network Settings menu, where you will find a list of all the networks detected in your area.

General steps

1.  Find your device's wireless settings menu and select "Enable" or "On" to turn WiFi on.

2.  Select your network (SSID) from the list, then enter the network key/passphrase when prompted and select "Connect" or "Join." 

3.  Optional: You can usually check a box to "connect automatically" or "remember" the network if you want your device to connect to that network without entering your credentials every time. 

4.  Once you've entered the correct password, the device should connect within a moment. If it times out or you get a "can't connect" error, check out these tips to troubleshoot.


  • The SSID printed on the modem label is the network name that will appear on your device network list.

  • The key/passphrase on the modem label is the password you will enter to connect your device to the network.

3. Check WiFi status on your modem


Color of WiFi light Status

No color / Off

Wireless is off

Flickering green

Wireless is on; Data is being transmitted

Solid green

Wireless is on; No data is being transmitted


Wireless is temporarily disabled using the wireless schedule feature set up in the modem's settings*

* Not available on all modem models

Remove a network from your device

Again, this may vary just slightly by device, but you can generally remove a saved network by going back into the same WiFi network list you accessed before. 

General steps

1.  Open your device's list of active wireless networks. Make sure WiFi is turned on.

2.  Select the name of the network (SSID) you want to remove. 

3.  Long hold or click to open options for that network, then select "Forget" or "Remove" to remove the network. 

You can use this to remove all saved networks if your device is attempting to connect to the wrong network, or to reset WiFi if you are unable to connect.