360 WiFi FAQs
Getting up and running
Yes! You can order 360 WiFi and add it to your current Quantum Fiber service. If you're already a customer with a Quantum Fiber modem, we’ll change some settings so the modem will work with 360 WiFi once the pods are activated. Or, if you are a new Quantum Fiber customer, the modem we provide will be ready to go as soon as you get it. Easy.
Start by getting the Quantum Fiber 360 WiFi app. You can download the mobile app from the Google Play or Apple store, or follow the download instructions you received during installation.
Once the app is installed, sign in using the same username and password you created when ordering Quantum Fiber service. After signing in, the app will walk you through the setup process step by step. Click below to see complete instructions.
Download the Quantum Fiber 360 WiFi app
Special note for iPhone users: If you purchased your iPhone outside the U.S., the 360 WiFi app may not appear in the app store. If this happens, simply change your region to the United States in the iPhone settings, and the app will be available. Once you have installed the app, you can adjust the region setting again as needed.
After you’ve set up your mesh network, you can add or rename pods, monitor signal strength, manage parental and content controls and more from the network section of the 360 WiFi app. Imagine you have an important business meeting coming up and you are worried the video will buffer. With 360 WiFi, you can temporarily disable other devices and give priority to your laptop for a seamless experience. Set device schedules, block or allow access to different devices at different hours, and more. Network control is in your hands.
Download the Quantum Fiber 360 WiFi app
Special note for iPhone users: If you purchased your iPhone outside the U.S., the 360 WiFi app may not appear in the app store. If this happens, simply change your region to the United States in the iPhone settings, and the app will be available. Once you have installed the app, you can adjust the region setting again as needed.
You can also manage some features of your WiFi from the Quantum Fiber app.
| Quantum Fiber app | Quantum Fiber 360 WiFi app |
|---|---|
| Customize pod names and device names | Initial installation and pod setup |
| View connected devices and device usage | Change network name/password |
| Create device groups | Guest WiFi access |
| Block or enable device connections | See upload/download data for every device |
| Run speed tests on pods | Set up content/parental controls |
| Intelligent security features |
The number of pods depends on the size and layout of your space. Many homes and small businesses get great WiFi coverage with two pods. You may need more if your space is over 2,500 square feet. Up to four pods are included in your 360 WiFi monthly fee. You can purchase any additional pods that you need for $149 each.
The first pod will be connected directly to the modem. Any additional pods should be evenly spaced between the modem and the farthest devices in your home or business space. In addition, it's best to have a clear line of sight to your WiFi pods, with no major barriers surrounding them. You’ll be guided through ideal pod placement during setup.
Sorry, 360 WiFi is not available for use with a non-Quantum Fiber modem. We cannot support any non-Quantum Fiber modem, router, or other equipment that you may use.
Features and benefits
360 WiFi includes a built-in firewall that helps keep your network and connected devices safe. Advanced IoT protection quarantines smart home devices when a threat is detected. You can access all network data and security features, including content and parental controls, from the app.
360 WiFi continuously learns your internet use patterns and updates itself to keep things running smoothly. The cloud-based system intelligently detects your connected devices, then optimizes their performance based on speed, device type, and other factors, to keep everything running at maximum potential.
In other words, your pods are super smart. Every night, they run an optimizer app and then give you suggestions on how to get the most out of your 360 WiFi network.
To cover WiFi dead spots in your home or business, you can use extenders, multiple routers, or a mesh WiFi system. But using individual extenders or multiple routers can require manually switching between networks with separate signals as you move around. Mesh systems, on the other hand, have interconnected pods that auto-select based on signal strength, which makes them both easier to use and more reliable. The system works in a similar way to your mobile phone—automatically accessing the closest cell tower as you drive down the highway.
Where traditional WiFi systems are static and tied to one central point (the router), mesh systems are distributed through your house or office. This blanket coverage allows the mesh WiFi system to correct itself, avoiding data congestion and minimizing slowdowns. For instance, if one WiFi pod stops working, data will be rerouted to another so that you don’t notice any difference on your devices.
Sense allows your pods to work together as a physical security system for your home without the need for new hardware. By monitoring changes in the WiFi fields, this feature can detect motion when you're away from home and send an alert to your phone. The system includes these features:
- Sensitivity can be adjusted to ignore the movement of pets.
- Live view and history visible in the 360 WiFi app for 7 days.
- Option to turn on alerts automatically when the system detects that no one is at home (using primary device connections).
Performance and more
The Quantum Fiber modem by itself does not have wireless capability. To get a complete WiFi experience in your home or small business, you will need 360 WiFi or another WiFi solution. The modem will deliver internet over a wired Ethernet connection, but it is not a WiFi device by itself.
Download the 360 WiFi app on your mobile device. You can use the app to see the download and upload speeds you’re getting to that device, as well as to each of your WiFi pods. In the app, the primary WiFi pod (the one connected to your modem) will show you the service speed to your home or small business.
You can also use any internet-based speed test (such as this one) on any individual device to check speed to that device.
There might be a few reasons. Wireless connections are not dedicated and are limited by the wireless signal traveling between the pods and your device. One of the most common causes of slowdowns is the number of connected devices sharing your bandwidth. Other devices on your network or even neighboring networks can also cause signal congestion or interference, slowing down your WiFi. Distance from a WiFi pod is another cause—the closer you are to a pod, the better your signal and speed will be. Other causes might be physical barriers or devices that can't handle high speeds.
No. The 360 WiFi Pods that you lease from us are specially configured to work with Quantum Fiber service. If you cancel your service, you will need to return the leased pods to us. Any additional pods you purchase are yours to keep, but they will not work with a different internet service.
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