How to use Connected Voice
You’re going to love what Connected Voice has to offer. Learn about all the options and features at your fingertips.
Connected Voice service works just like any phone service. Just connect your phone(s) and you're ready to go!
Make a call: When you want to make a call, just pick up your handset and dial the number you want to call.
Take a call: When a call comes in, all handsets that are connected through your Connected Voice adapter will ring. Just pick up and answer, and the call will be connected.
1. Access your mailbox: To set up your voicemail, press *98 from your Connected Voice or call your 10-digit Connected Voice number. This is also how you can access your mailbox to check messages or make changes at any time. Voice prompts will guide you through the steps.
2. Create your PIN: It can be any number between 4 and 15 digits long. Be sure to make note of it, as you'll need it to access your messages in the future.
3. Record a name to identify your mailbox: For instance, you could record something like, "The Lopez Home" or "Skylar, Taylor, and all the rest"
4. Choose a greeting: You can record your own or use one of the built-in Quantum Fiber greetings.
There are two ways to save voicemail messages:
1) Download after you receive them
2) Set all voicemail to be forwarded to email
For both options, the first step is to sign in to your Connected Voice account.
How to set up voicemail to email forwarding
This will send all new messages to your email.
How to download voicemail messages
This will allow you to save your voicemail on your computer.
The Call History section holds the records of all calls made and received on the account. Calls are presented in chronological order with the most recent call at the top.
To save your call history for future reference, click the download CSV option on the right.
Filters
If you do not want to export ALL the calls on your account, you can use filters (outlined in red in the image above) to find and export the ones you want. Call records can be filtered by date, type (inbound or outbound), and/or call flags (answered, busy, fowarded, missed, sent to VM).
Click the filter buttons to set your criteria. If necessary, click "Reset Filter" to remove any parameters and display ALL calls again. Once your parameters are set, you can click the download CSV option on the right.
Your Connected Voice service comes with a variety of features. You can manage, activate, and deactive these features directly from your phone.
DN = destination number
Calling Feature | Manage |
Activate/Enable |
Deactivate/Disable |
---|---|---|---|
Accept All Calls (not otherwise restricted by other features) |
*64 | *74 | |
Anonymous Call Rejection |
*77 | *87 | |
Anonymous Call Reject with Intercept |
*95 | *99 | |
Call Back (Last Call Return) |
*69 | ||
Call Forwarding All |
*72 | ||
Call Forwarding on Busy |
*90 | ||
Call Forwarding on No Answer |
*92 | ||
Call Forwarding on Unregistered |
*94 | ||
Call Trace |
*57 | ||
Call Waiting |
*43 | *44 | |
Caller Block/Allow (for specific caller) |
*59 | *60 | |
Caller Block with Intercept (for specific caller) |
*58 | ||
Caller ID Block |
*31 | ||
Caller ID Block (per call) |
*67DN | ||
Caller ID Un-Block (per call) |
*82DN | ||
Caller Forward (for specific caller) |
*63 | ||
Directed Call Pick Up |
** | ||
Direct To Voicemail |
*00 | ||
Do Not Disturb |
*96 | *97 | |
Dynamic Block List (add last caller to block list) |
*60 to block caller | *80 to allow caller | |
Group Pick Up |
*40 | ||
Park Call |
*62 | ||
Park Call Retrieval |
*66 | ||
Voicemail |
*98 |
Your Connected Voice service includes long distance calling.
You get unlimited calls to the U.S. and territories:
Plus 500 direct-dial international minutes with each billing cycle* to the following countries:
*Once the 500 minutes have been used in a billing cycle, any future calls to the countries listed are unavailable until the minutes are reset on the first day of the next billing cycle.
Your Connected Voice service will not work - not even for 911 - in the event of a power outage unless you you have a battery backup. Please read the battery backup page to learn more about this important component of digital phone service.
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