1. Access your mailbox: To set up your voicemail, press *98 from your Connected Voice or call your 10-digit Connected Voice number. This is also how you can access your mailbox to check messages or make changes at any time. Voice prompts will guide you through the steps.
 

2. Create your PIN: It can be any number between 4 and 15 digits long. Be sure to make note of it, as you'll need it to access your messages in the future.
 

3. Record a name to identify your mailbox: For instance, you could record something like, "The Lopez Home" or "Skylar, Taylor, and all the rest"
 

4. Choose a greeting: You can record your own or use one of the built-in Quantum Fiber greetings.

• Press 1 to select the standard greeting with your phone number: "At the tone, please record your message to [number]."
  
  
• Press 2 for the standard greeting with your name as you recorded it in the previous step: "At the tone, please record your message to [name]."
  
  
• Press 3 to record a personalized greeting, up to three minutes long. For example: "You've reached the Lees. You know what to do at the beep."

There are two ways to save voicemail messages:

1) Download after you receive them

2) Set all voicemail to be forwarded to email

For both options, the first step is to sign in to your Connected Voice account.

How to set up voicemail to email forwarding

This will send all new messages to your email.

1. In Message Settings, check Forward Voicemail to Email.
2. You can also choose to Keep a copy in voicemail box. When this is checked, the message waiting indicator (MWI) on your device will stay on until you've listened to or deleted the message from your voicemail box. 
3. Enter one or more email addresses, each separated by a comma.
4. Click Save.

How to download voicemail messages

This will allow you to save your voicemail on your computer.

1. In Messages, hover over the voicemail you want to download.
2. The download icon will appear.
3. Click the download icon.

The Call History section holds the records of all calls made and received on the account. Calls are presented in chronological order with the most recent call at the top.

To save your call history for future reference, click the download CSV option on the right.

Sign in to your Connected Voice account.

Filters

If you do not want to export ALL the calls on your account, you can use filters (outlined in red in the image above) to find and export the ones you want. Call records can be filtered by date, type (inbound or outbound), and/or call flags (answered, busy, fowarded, missed, sent to VM).

Click the filter buttons to set your criteria. If necessary, click "Reset Filter" to remove any parameters and display ALL calls again. Once your parameters are set, you can click the download CSV option on the right.

Your Connected Voice service comes with a variety of features. You can manage, activate, and deactive these features directly from your phone.
 

DN = destination number

Your Connected Voice service includes long distance calling. 
 

You get unlimited calls to the U.S. and territories:

• Alaska
• Hawaii
• Puerto Rico
• US Virgin Islands

Plus 500 direct-dial international minutes with each billing cycle* to the following countries:

• Canada
• Germany
• Ireland
• Mexico
• United Kingdom

*Once the 500 minutes have been used in a billing cycle, any future calls to the countries listed are unavailable until the minutes are reset on the first day of the next billing cycle.