How to set up Connected Voice Basic

Connected Voice Basic is the phone solution built for your connected life. This start-up guide will help you get up and running.

Connected Voice Basic includes one phone number. It's a common choice for home phone service.

Equipment list

Check that you received all your equipment:

  • Connected Voice adapter
  • Power cord
  • Ethernet cable
  • Installation guide
  • 911 sticker

Then, don't forget the phone! We recommend you use cordless phones with your Connected Voice service for best results. You can connect the adapter to the cordless base station and then distribute any additional cordless handsets through your house.

 

Connected Voice will only work with phones that are connected to the Connected Voice adapter. Any phones you have plugged into standard phone jacks in your home will not work.

Connect the adapter

The Connected Voice adapter will complete setup automatically once it's connected to your Quantum Fiber internet service. All you need to do is plug everything in.

Connected Voice phone adapter, front view
Connected Voice phone adapter, back view
  1. Plug the adapter into your modem
    Place the adapter near your fiber modem. As with most electronic equipment, pick a place that has good air circulation, so it won't get too hot. Then, plug the Ethernet cable into one of the Ethernet ports on the back of the modem and then into the Internet port on the back of the adapter box.

  2. Connect the telephone cord
    Plug a standard telephone cable into the Phone 1 port on the back of the adapter, then plug the other end of the cable into the telephone or cordless phone base. 

  3. Power up your Connected Voice adapter 
    Power it up by plugging the power cord into the round power port on the back, then into a wall outlet. The "POWER" light on the front of the Connected Voice adapter should light up.

  4. Let the adapter self-configure 
    Now, sit back and wait while your Connected Voice adapter talks to the network and finishes auto-setup. You will know the process is complete when the lights for "POWER", "INTERNET" and "PHONE1" on the front of the adapter box are all solid green.

Important Note: The auto-configuration process may be as fast as 3-4 minutes, but can take up to 15 minutes. Please be patient. Unplugging or restarting the device while any of the lights are still flashing during setup can cause the unit to malfunction. 

Finding your Connected Voice phone number

Now you’re ready to pick up the phone and make a call! Be sure to share your new number with your friends and family. The easiest way to see your number is to call your mobile phone and check the incoming number.