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How to use the Quantum Fiber app

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Q: Do I need the Quantum Fiber app?

A: Yes, the app is required for you to set up a WiFi network name and password. You will connect your smart devices to your WiFi network. You can manage your account from the app or sign in to this website. 


Q: How do I sign in to the Quantum Fiber app? 

A: Sign in to the Quantum Fiber app using your Quantum Fiber username and password. If you’re not sure if you have them, enter your email address and request a password reset.


Q: How do I set up and/or manage my WiFi features?

A: Your Instant 360 WiFi network was set up by a technician and should be fully optimized for your space. You can customize and manage your network using the Quantum Fiber app:

  • Name or rename your network (SSID and password)
  • Give your pod(s) a name
  • Monitor signal strength 
  • Set and manage parental and content controls (See next question for directions.)
  • Set access schedules 
  • Pause devices


Q: How do I set or change my Instant 360 WiFi network name or password? 

A: 

  1. Sign in to the Quantum Fiber app.  
  2. From the home screen, tap on Network Information.






3. Tap the WiFi section bar next to the icon. Or click above on “tap to edit WiFi” to change your network SSID.


4. Tap "Network name (SSID)" to enter your WiFi name and tap "Network password" to enter your WiFi password. Re-enter your password in the "Confirm password" section and tap "Save“​.


Please know that:

  • You can edit your network name and password at the same time, or just one of them. 
  • When you change your password and/or network name, you need to reconnect all devices to the network
  • The strongest passwords are at least 8 characters in length and include a combination of uppercase and lowercase letters, symbols, and numbers. 


Q: Can I name or rename my pods?

A: You can name your pods to make them easier to recognize.  

  1. From the home screen of the app, tap on Network Information. 
  2. Tap on the pod you want to name. 
  3. Enter the name and tap Save. 







How to use Parental Controls and Profiles

With Instant 360 WiFi, you can create profiles for different people, rooms, or other groups of devices in your household. Profiles are the first step to setting parental controls, including access schedules, content restrictions, and more. Before you can set parental controls, you'll need to create one or more profiles and assign devices to them. 

Q. How do I create profiles? 

A. Step 1: From the dashboard screen in the Quantum Fiber app, tap on the Parental Controls tile. 

Step 2: On the Parental Controls screen, tap on the Create new profile button. 

Step 3: Name the profile and choose an icon. Tap Continue

Step 4: Select a profile type. You can choose from the preset types or create a custom type. The Teen and Child profiles have the most preset content controls, which you can also customize. Once you've selected the type, tap Create Profile

You can repeat the steps above to create as many profiles as you need (up to 30). 


Q. How do I assign devices to a profile? 

A. Devices can only be assigned to one profile at a time. You can easily add or remove devices anytime as your needs change. 

Step 1: On the Parental Controls screen, you'll see a list of profiles you've created, and the number of devices currently assigned to each profile. Tap the Assign/remove devices shortcut to add or remove devices. 

See below for default settings of child and teen profiles. You can adjust these or create custom category filters through the Parental Controls section. 

  • Child: If you selected “child” profile type, some content categories will already be blocked or allowed by default. Default blocked categories include Explicit Content, Gambling, Web Advertisements, Mature, Online Games, Social Content and more.
  • Teen: If you selected “teen” profile type, some content categories will already be blocked or allowed by default. Default blocked categories include Explicit Content, Gambling, Web Advertisements, and Mature.

Step 2: Check devices in the list to add them to this profile. Or uncheck devices in the list at the bottom to remove them from this profile. Tap Done to save your changes. 


Q. How do I manage profiles? 

A. Step 1: Tap on the Parental Controls tile to view and edit your profiles. 

Step 2: On the Parental Controls screen, you'll see a list of all profiles that you've created. You can quickly pause or unpause a profile, add/remove devices, or tap the arrow to view profile details and options. 


Q. How do I set, remove or pause/unpause WiFi access schedules? 

A. Access schedules let you block internet access for a profile during set hours or days. Keep in mind for mobile devices that this does not block access to mobile data, only WiFi. 

Set:  

Step 1: From the profile details screen, scroll down to see the Internet Access Schedule section. 

Step 2: Tap Create new schedule

Step 3: Enter a schedule name. Then select the days you want this schedule to apply, and the time you want to pause and resume internet access for all devices on that profile. When you're finished, tap Create Schedule

Remove: On the profile details screen, you'll see a list of schedules you've created. You can tap the small X to remove the schedule. 

Pause and unpause: This will block WiFi access on that profile until you unpause it. Keep in mind this does not block mobile data access.


Q. How do I set content restrictions including category filters, website and app management? 

A. These will apply only while the devices are connected to your 360 WiFi network. Keep in mind users can bypass controls by connecting to mobile data. 

Category filter:  

Step 1: On the profile details screen, scroll down to the Parental Controls section and select Content Restrictions.  

If you select the i symbol to see more information, a pop-up window will open describing that category. Select Got It! to close the window. 

Step 2: You can tap the toggle on the right to block or allow any one of the content categories. You'll see a brief updating message, then the content will update on your categories list.  

See below for default settings of child and teen profiles. You can adjust these or create custom category filters through the Parental Controls section. 

  • Child: If you selected “child” profile type, some content categories will already be blocked or allowed by default. Default blocked categories include Explicit Content, Gambling, Web Advertisements, Mature, Online Games, Social Content and more.
  • Teen: If you selected “teen” profile type, some content categories will already be blocked or allowed by default. Default blocked categories include Explicit Content, Gambling, Web Advertisements, and Mature. 

Website management: 

On the profile details screen, scroll down to the Parental Controls section and select Website Management.

  • Block or Add: Under Blocked, tap add application to block access or under Allowed, add application to allow access. Tap Add new website under the Blocked or Allowed section. Search for the website you want to block, then tap Save to add it to the list.
  • Unblock: On the Website Management screen, you'll see a list of any sites you've already blocked or allowed. In the list of blocked sites, you can tap the X on the right to remove a website from the list. 

App management: 

On the profile details screen, scroll down to the Parental Controls section and select App Management.

  • Block or Add: Under Blocked, tap add application to block access or under Allowed, add application to allow access. Search for the app you want to block, then tap the green + next to it to add it to the list. Follow the same process for any apps you want to allow to override general content restrictions in place.
  • Unblock: On the Application Management screen, you'll see a list of any apps you've already blocked or allowed. In the list of blocked apps, you can tap the small X to remove that app.
Connect devices to the WiFi network

Q: How do I connect my devices to my WiFi service?

A: You will use the network SSID and password you created in the Quantum Fiber app when connecting your smart devices to the WiFi.

(Refer to the FAQ above if you have not set your SSID and Password. “How do I set or change my Instant 360 WiFi network name or password?”) 

General steps: 

Setup varies slightly by device, but most devices have a Wireless or WiFi Network Settings menu where you will find a list of all the networks detected in your area.

1. Find the wireless settings menu on your device and select "Enable" or "On" to turn WiFi on.

2. Select your network/SSID from the list, enter the network key/passphrase when prompted and select "Connect" or "Join."

3. Optional: You can usually check a box to "connect automatically" or "remember" the network if you want your device to connect to that network without re-entering your credentials every time.

4. Once you've entered the correct password, the device should connect within a minute or so.


Q: Can I use my personal modem?

A: Do not plug a personally-owned modem or router into the Ethernet jack. Adding one of these devices can significantly degrade your WiFi coverage. An additional modem or router also adds WiFi interference, which can cause slower or intermittent connectivity.


Q: What can I plug into the Ethernet jack in my home?

A: At some properties, Quantum Fiber has pre-wired one or more Ethernet jack(s) in your home. You can directly connect one of your devices into the Ethernet jack using an Ethernet cord. Do not to plug in a personally-owned modem or router into the Ethernet jack.


Q: What can I connect to the Ethernet jack in my home? (Advanced user options)

A: At some properties, Quantum Fiber has pre-wired one or more Ethernet jack(s) in your home. To get started, locate your media panel. The panel is typically located in a walk-in closet or laundry room. Open the panel and locate the main Ethernet jack.

 

Option 1

If multiple ports have been pre-wired in your home, you can connect one of those to the Ethernet jack. In most cases, your ports are labeled by room. If not, try one port at a time until you find the one you want to use. 

To switch to a different Ethernet port, unplug the cord in the media panel Ethernet jack and plug in the room connection you wish to use.

 Option 2:

If you want to plug in more than one device into the same Ethernet jack, you can add a Gigabit Ethernet Unmanaged Switch with multiple Ethernet ports. Plug the switch into the jack, and then plug the devices you wish to use into the switch.

If you have multi-gig speed, a 10G switch would be capable for higher speeds. (10G switch is not shown in the image)

Troubleshoot equipment

While your Instant 360 WiFi was installed by a trained technician, things can go wrong, causing you problems with your connections. Follow these troubleshooting steps.


1. Make sure you have power 

It may sound obvious, but you’d be surprised how often this is a problem. Check that you have power to the outlets you're using. If not, try another outlet or resolve your power issue before continuing. Also make sure each WiFi pod is firmly plugged in to the outlet. 

Do NOT remove the pod inside your media panel. If the power is off in your media panel, that needs to be restored. Contact your building management. 

For the next steps, you’ll find your SmartNID or modem and primary pod inside a media panel in a closet or utility room. 


2. Make sure your internet connection is working 

Check the light on the front of your SmartNID or the internet light on your modem. Is the light green? If yes, then your internet is working, and you can go on to the next step. If the light is red or off, there may be an outage or a problem with the equipment. Chat with tech support for further help. 


3. Make sure the primary pod is plugged in correctl

Check the connection between your modem and the primary pod which is located in a media panel in a closet or utility room or mounted on a wall in your home.

  • One end of the Ethernet cable should be clicked firmly into a LAN port on the bottom of the SmartNID.  
  • The other end of the Ethernet cable should be clicked firmly into a LAN port on the bottom of the WiFi pod. 


4. Reset the SmartNID and pod(s) 

Press the reset buttons on your SmartNID and pod(s)​

Do not unplug anything. ​

First, locate your SmartNID. Look for the small red hole labeled Reset. Use a paper clip or small pen to press and hold for 15 seconds. Wait 5 minutes.​

The status light on the front will turn solid green once the reset is completed. ​

​Next, locate your pod(s). The reset button is hidden behind the white plastic grill on the lower left side, and can be seen with a black button and silver casing. Use a paper clip or small pin to press this button for 15 seconds. You will see a pulsing amber light on the front of the pod as it resets. You'll know the pod has completed the reset when the light on the front turns off. Please do this to all your pods. Most customers only have one pod, so it’s uncommon to have more. Start with the pod that is connected to the SmartNID, then reset each additional pod one at a time.

How do I manage and track appointments?

If you have an appointment, you'll see it on your Quantum Fiber App Dashboard when you first open the app, along with options to change or cancel the appointment, as shown below.

 

 

On the day of your appointment, you'll see status updates when the technician is on the way and when work is in progress.

 

 

If your technician doesn't arrive by the scheduled time, or misses the appointment, please contact us right away.

Reschedule or cancel an appointment in the app

You can reschedule or cancel an appointment from the app.

1. Click the Change or Cancel button from the appointment box on your dashboard.

 If you choose Change, you'll see a calendar and a list of appointment times for each date you click on. Select a date and time, then wait while the system updates. You'll receive a confirmation in the app as soon as the new appointment is booked. See the images below as examples.

 

If you choose Cancel, you'll get a pop-up asking if you really want to cancel. After you click "Cancel it" you'll get a confirmation along with a phone number to call if you change your mind.