Connected Voice is a digital phone service provided through your Quantum Fiber internet connection. This is sometimes called VoIP service, which stands for Voice over Internet Protocol. Check out some common questions about Connected Voice below.
Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail to email, and email notifications.
Ordering is easy. Sign in to your Quantum Fiber account and find the Shop tab. You will then be able to select the Connected Voice service that’s right for you. The Basic service is most popular with residential customers, while the Professional service is usually chosen by small businesses.
Most residential customers find the Basic service is a good fit. Basic service provides one phone number. Many small business customers choose the Professional service, which provides additional numbers and features.
Yes, you can keep your existing number. If you’d like to transfer your current phone number to your Connected Voice service, please contact us to order service instead of ordering online.
No, existing phone jacks will not work with Connected Voice. Special equipment is required to provide service to your home or business.
Yes, some special equipment is required to provide service to your home or business:
No technician needed! You can install Connected Voice yourself. See our setup guides for Basic and for Professional.
With Basic service, you can use any cordless phone. Just follow the basic setup instructions to connect your cordless handset base to the adapter box and get everything up and running. Any regulard landline phones that are plugged into wall jacks will not work with your Connected Voice service.
With Professional service, you'll need a special phone. Regular landline or cordless phones will not work with this option. When you complete your order, you'll also purchase an IP phone that is certified to work with the service. Then you can follow the professional setup instructions to connect the phone to your internet service. With Connected Voice Professional, you can also use the mobile app or desktop app to make calls.
Once your order is complete, you'll get an email with a link to the activation portal. There you'll be able to either request a new telephone number or transfer your number from an existing service.
The Long Distance Calling Plan applies to direct-dial, unlimited local and long-distance calling in the contiguous United States, Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.
Connected Voice service includes 500 minutes (called the 'minute bucket') of direct-dial international calling within each billing cycle. This works with calls to Canada, Mexico, the United Kingdom, and Germany. Once the 500 minute threshold has been met during your billing cycle, calls to the countries listed are unavailable until the minute bucket is reset on the first day of the next billing cycle. You can track your usage by signing in to your Connected Voice account and selecting Call History.
Your Quantum Fiber Connected Voice service allows you to dial 911 to reach emergency services in your area, just like traditional phone service. However, the service differs from traditional phone service in a few ways. Please review your Quantum Fiber Connected Voice Subscriber Agreement for all the details about these differences. Here are four key differences to be aware of:
Yes, you can use your fax machine with Connected Voice service. You will need to let us know you'll be connecting a fax machine when you order service.
We recommend you contact your security system provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.
We recommend you contact your emergency life alert provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.
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