Frequently asked questions about the referral program

If you work in a multi-dwelling unit community or a management firm with a current Quantum Fiber service contract, you’re eligible. Quantum Fiber Instant Internet properties, employees of Quantum Fiber and their extended family members, are not eligible to participate.

To enroll and get your unique referral code, create your account. Remember, you must agree to the terms and conditions to be part of the program.

Yes—you have a couple options. Either track your referral online, or call Referral HQ at (888) 285-6808.

Your reward will be sent once you have a qualified referral that closes as a sale. You can start making referrals as soon as you enroll. If you enroll as an individual, you’ll receive rewards on a reloadable card. If you enroll as a business, your rewards will be paid by check. Reward checks will be mailed to the address on file.

No, reward cards are not credit cards and they’re not any sort of credit from Quantum Fiber. To use your reward card, you agree to the cardholder agreement and program terms and conditions.

Value is added to the card twice a month (approximately the 1st and 15th of the month). After this happens, you can use the value on the reward card virtually anywhere in the U.S.

At the end of each year, we’ll mail you a 1099-MISC form for all earning amounts valued at over $600 for that year.

Visit and enter the card number or call the number on the back of the card to use the automated system.

When you receive the card, you must record the customer service number on the back of the card and the card number itself and keep them in a safe place. If your card is lost or stolen, contact Customer Service immediately by calling the number on the back of your card or 1-877-277-0956. You will need your card number when requesting a replacement card.

You must spend the balance of the card before the expiration date.